Remove Customer Retention Remove Point of Sale Remove Promotions Remove Returns
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mPOS – bringing back the human touch to in-store shopping

I Vend

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. mPOS offers the opportunity to save the sale and increase revenue.

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How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retail TouchPoints

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase.

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How customer facing displays create a positive customer experience

I Vend

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Using image, video and sound to promote offers is highly engaging.

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Top 10 Reasons Why Your Store Needs Tailored Retail Management Solutions

RETAIL MANAGEMENT SOFTWARE

When a company has multiple stores, it becomes difficult to manage purchases, sales, purchase returns, and sales returns. In addition, RMS has integrated modules for all your vendors, suppliers, and customers while automating the majority of time-consuming processes. It will help you minimize customer complaints.

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Retail Loyalty Program for increased customer lifetime value

I Vend

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

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10 Ways to Keep Customers from Leaving Your Store Empty-Handed and Boost Your Profitability

V Count

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

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Customer Service Representative Job Description: Templates for Hiring at Your Business

Small Biz Trends

Collaborate with the sales team to achieve sales targets and promote upselling opportunities. Stay updated on product knowledge, promotions, and company policies. Resolve customer issues and complaints in a timely and satisfactory manner. Proficient computer skills and experience with point-of-sale systems.