Retail TouchPoints

FEBRUARY 27, 2024

Over the last few months, DoorDash has been expanding to new verticals and growing its supermarket footprint. Ahold Delhaize USA partnered with DoorDash for on-demand deliveries from its five East Coast supermarket banners in February 2024.

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Supermarket Store Operations Customer Experience ATS 224

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

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Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Checkout Supermarket ATS Consumer 130

Retail Focus

AUGUST 22, 2023

With retailers facing continued supply chain disruption – from the long shadow of covid-19 to Russia’s war on Ukraine and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight , the leading provider of store operations execution software.

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Grocer Supermarket Store Operations Customer Experience 130

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

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Merchandise Store Checkout Supermarket Shopping 240

Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8.

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Supermarket Returns Location Management 250

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. “Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”.

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Point of Sale Supermarket Customer Experience Management 258

Retail TouchPoints

FEBRUARY 13, 2024

The supermarket giant will invest $500 million to lower prices on “day one” following the transaction’s close, and also plans to invest $1.3 billion to improve Albertsons’ brick-and-mortar stores.

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Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Freshippo combines physical and digital commerce in its 300+ stores throughout the country.

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Planning Supermarket Consumer Store Operations 239

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

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Fulfillment Supermarket Marketing Location 224

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

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Fulfillment Supermarket Marketing Store Operations 236

Retail TouchPoints

MARCH 16, 2023

“By deploying Tally in all of our club locations, we will gain unprecedented insights which will leverage real-time data, enabling us to continuously improve our operation and ensure that we’re offering the best possible experience to both our team members and members.”

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Wholesale Location ATS Inventory Management 254

Retail TouchPoints

FEBRUARY 22, 2024

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet , a 40 -store chain with a similar business model, to gain a presence in the Southeast. operates more than 460 stores in nine Western and Mid-Atlantic states. Grocery Outlet, based in Emeryville, Calif.,

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Supermarket Planning Consumer Shopping 209

Retail TouchPoints

MARCH 7, 2024

“Our growth is fueled by our customers, and they are asking for more Aldi stores in their neighborhoods nationwide.” Beginning in mid-Summer 2024, Aldi will kick off a phased approach to converting the SEG banners, Winn-Dixie and Harveys Supermarkets , to the Aldi name and format.

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Planning Grocer Supermarket Location 147

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 247

Retail TouchPoints

MARCH 6, 2024

Standing up an end-to-end, full-service website was a tall order, but Instacart’s team has continued to support us in our goal of creating a platform that allows our customers to order items for delivery directly through our website,” said Casie Broker, Chief Marketing Officer at the Kansas City, Mo.

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Grocer Fulfillment Supermarket Marketing 201

Inside Retail

JUNE 20, 2021

We no longer, as a general rule, expect supermarkets to be physical-only entities. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”.

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Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

SEPTEMBER 22, 2023

Kroger will boost the number of local products on its shelves by 10% following the supermarket giant’s planned merger with Albertsons , which is expected to close in early 2024. The increase will add at least 30 new local products in each store. in a statement.

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Supermarket Planning Consumer Marketing 222

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items.

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Checkout Promotions Supermarket Accounting 194

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

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Grocer Returns Store Operations Customer Experience 62

Retail TouchPoints

SEPTEMBER 18, 2023

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. The new Marty robot uses computer vision technology, AI-driven business intelligence and cloud-based analytics to enhance the in-store experience.

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Shopping Supermarket Store Operations Customer Experience 147

Retail TouchPoints

MAY 19, 2021

The Alert Innovation Academy begins with training on the Alphabot system, an integral part of the Novastore supermarket concept , which uses automated retrieval of consumer packaged goods while providing customers with the ability to choose fresh items such as produce, meat, baked goods and flowers.

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Supermarket Management Consumer Store Operations 149

Retail TouchPoints

OCTOBER 26, 2023

Improving Customer Satisfaction and Building Loyalty Customer satisfaction and product availability go hand in hand: customers are happy if stores have what they want, when they want. If you get this right, you will ensure your customers remain loyal. If not, then the opposite becomes true. Three in 10 U.S.

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Checkout Supermarket Fulfillment Consumer 210

Retail TouchPoints

AUGUST 5, 2020

In interviews with The Rainbow Group , a shopping center company and department store in China, they reported that they quickly upgraded their digital capacity, rebranded the company as a digital-first brand and changed their go-to-market strategy, all in 60 days.

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Supermarket Returns Shopping Department Stores 250

Mass Relators

OCTOBER 4, 2021

Raley’s has signed a definitive agreement to acquire Bashas’ Family of Stores, a move that would nearly double Raley’s store count and give the regional grocery store operator a presence in Arizona. Once the deal closes, family-owned Bashas’ will continue to operate its existing banners as part of the Raley’s enterprise.

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Supermarket Store Operations Customer Experience Marketing 52

Retail TouchPoints

MAY 4, 2022

Some shoppers will avoid noisy or loud retail spaces altogether, while others might feel rushed — even if it’s subconsciously — making their shopping experience faster than they would have liked. A shorter store dwell time will lead to a decrease in sales. Luxxbox Hemii Acousting Lighting.

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Shopping Finance Supermarket Management 252

Retail TouchPoints

JUNE 12, 2020

In April, Sam’s Club sister retailer Walmart added specific pickup times for at-risk shoppers at 2,400 stores. Discount supermarket Aldi recently expanded its curbside pickup service to 600 stores. Curbside pickup has become a highly desired offering in retail since the advent of the COVID-19 pandemic.

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Supermarket Accounting Shopping Location 150

Mass Relators

OCTOBER 25, 2021

Seventy-five years later, we are still made up of family-owned businesses with deep roots in the communities where our stores operate,” said Colalillo, who also leads his own family business, ShopRite of Hunterdon County, which was founded by his father in 1954 and today includes five ShopRite stores.

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ATS Grocer Supermarket Store Operations 52

Mass Relators

AUGUST 24, 2022

where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa. Prior to joining Jewel-Osco, Bertram worked for Walmart for nearly 12 years, holding positions of increasing responsibility in store operations. Bertram joined Ahold from Supervalu Inc., The post GIANT Co.

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Supermarket Store Operations Promotions Customer Experience 52

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. When the coronavirus pandemic first hit the U.S.,

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Supermarket Management Consumer Shopping 174

Retail TouchPoints

AUGUST 27, 2020

Retailers that can articulate both the locally sourced product and the story to go with it will be able to provide this very strong consumer experience. RTP: If the ‘final frontier’ of online grocery shopping has been reached, what will be some likely impacts on supermarkets?

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Consumer Shopping Supermarket Apparel 221

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

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Customer Experience Promotions Consumer Checkout 184

V Count

JULY 9, 2021

Even UK shoppers who are known for their high tolerance when it comes to queues consider 9 minutes long enough to make them reconsider a purchase and leave without buying: 86% of Brits would avoid stores if they perceive the queue to be too long. 83% consider fast-moving queues an integral part of the customer experience.

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Management Checkout Payment Services Technical Support 52

Retail TouchPoints

JULY 17, 2020

Interest in private label products, from supermarket-branded foods to Amazon Basics hard goods, have been on the rise for the past several years. COVID-19 Creates The Foundation For Private Label Renaissance.

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Retail Trends Apparel Fulfillment Merchant Services 131

Mass Relators

JANUARY 21, 2023

Supermarket,” was an avid industry collaborator. he leveraged the collective resources of the food industry value chain to expand company offerings and refine the customer experience. Albers Award for Industry Relations Rick Brindle, Vice President, Industry Development, Mondel ē z International Rick Brindle William H.

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Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

FEBRUARY 8, 2023

The result is that, over time, the shelves of modern supermarkets have become a telling, yet mismatched portrait of history — a story of what’s worked forever and what…well, hasn’t. However, having so much brand packaging competing for attention in a single grocery store makes it hard to craft a cohesive and elevated brand experience.

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Supermarket Grocer Consumer Accounting 241

Retail TouchPoints

MAY 9, 2024

The short answer is no, although the experiment is still very much in progress — and there have been some big failures. Most notable is Amazon’s recent pullback of its own tech, with the removal of JWO from its Amazon Fresh supermarkets and its plans to focus on smart carts instead at new locations.

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Checkout Payment Services Point of Sale Location 224