Customer Experience Sporting Goods Store Operations Visual Merchandising 
Retail TouchPoints
DECEMBER 13, 2023
Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”
Retail TouchPoints
MARCH 15, 2024
Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4%
Retail TouchPoints
OCTOBER 31, 2023
The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.
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