Retail TouchPoints

SEPTEMBER 27, 2023

Target and other retailers , including Dick’s Sporting Goods and Lowe’s , have been blaming theft and other forms of shrink as one reason for lackluster financial performance this year. leaving 15 stores in this market. in 2021 and in line with shrink rates seen in 2020 and 2019.

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

FEBRUARY 15, 2024

And more brands are following suit, including Nike , which integrated its loyalty program with Dick’s Sporting Goods ’ program in 2021 and Hibbett’s in October 2023.

Sporting Goods 282

Sporting Goods Accounting Consumer Marketing 282

Retail TouchPoints

JANUARY 26, 2023

A sporting goods store, for example, could reconfigure its floor space so that most of its inventory resides in the back and the display space becomes an activity area with a rock climbing wall, golf simulator and cycling studio. Along with faster delivery and reduced real estate costs, going small carries other benefits.

Fulfillment 331

Fulfillment Sporting Goods Customer Experience Consumer 331

Retail TouchPoints

MARCH 23, 2022

The company pulled its products off Amazon in 2019 and has shed 50% of its wholesale accounts over the last four years, including its relationships with DSW , Zappos , Dillard’s and Big 5 Sporting Goods. Looking ahead, Donahoe said the company is focused on “expanding our digital advantage to create the marketplace of the future.”

Planning 288

Planning Wholesale Sporting Goods Accounting 288

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Loss Prevention 316

Loss Prevention Visual Merchandising Sporting Goods Store Operations 316

Retail TouchPoints

FEBRUARY 21, 2023

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Rivian , the all-electric pickup truck maker, recently launched its first retail hub with a lounge, garden, and library.

Sporting Goods 263

Sporting Goods Payment Services Shrinkage Point of Sale 263

Retail TouchPoints

MARCH 18, 2021

You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Look at some of the sporting goods retailers. The technology will become more sophisticated, become less of an obstacle and more something that enhances the customer experience.

Sporting Goods 299

Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Planning 326

Planning Sporting Goods Accessories Apparel 326

Retail TouchPoints

MAY 18, 2022

The other retailers that have joined the charter to date, some of which encompass multiple brands, are: American Eagle ; Ascena Retail Group ; Ben & Jerry’s ; Capri Holdings ; CarMax ; Crocs ; DICK’S Sporting Goods ; Gap ; H&M ; J. Crew ; Levi Strauss & Co. Michaels ; Movado Group ; Tapestry ; rue 21 ; and Zara.

Sporting Goods 328

Sporting Goods Shopping Marketing Customer Experience 328

Retail TouchPoints

MAY 17, 2023

Ebay ’s spending spree is continuing with the acquisition of Certilogo , a provider of digital IDs and authentication tools for apparel and fashion goods. All three investments are aimed at helping enhance the Ebay experience and build customer trust.

Apparel 290

Apparel Sporting Goods Fashion Accessories 290

Inside Retail

NOVEMBER 3, 2022

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online.

Sporting Goods 238

Sporting Goods Apparel Customer Experience Accessories 238

Retail TouchPoints

AUGUST 6, 2020

Revionics’ current customer base includes many of the top retailers across the globe, including Ahold Delhaize , DICK’S Sporting Goods , Douglas Holding AG , Family Dollar , Home Depot Mexico , Leroy Merlin Brasil and Tractor Supply Co. The combined customer base of Aptos and Revionics would include more than 1,000.

Sporting Goods 187

Sporting Goods Promotions Planning Management 187

Retail TouchPoints

FEBRUARY 20, 2023

Augmenting staff with technology reduces labor costs, allows employees to focus on revenue-generating activities and results in great customer experiences, with access to information at the point of decision and the human-to-human personal touch when customers request it.

Advertising 246

Advertising Sporting Goods Returns Inventory Management 246

365 Retail

SEPTEMBER 29, 2023

INTERSPORT , the global sporting goods retailer, has reported a 50% reduction in product data processing time, partnering with leading (AI) artificial intelligence platform Unifai , an Akeneo company. Previously, manually processing a catalogue of 8,000 products took INTERSPORT approximately a week.

Sporting Goods 104

Sporting Goods Customer Experience Marketing Management 104

Retail TouchPoints

DECEMBER 21, 2020

A number of major retailers have enhanced their same-day delivery capabilities for this ecommerce-heavy holiday season: Bed Bath & Beyond began offering same-day delivery via Shipt in late September, and has encouraged BOPIS orders by offering a 20% discount from Dec.

Sporting Goods 173

Sporting Goods Apparel Shopping ATS 173

Retail TouchPoints

DECEMBER 15, 2021

“There are great big box aggregators, both offline and online, but what we’re building is a premium brand direct model and an experience that doesn’t exist in the world of sporting goods right now ,” said Devin. “At At Wilson, we believe sport makes better people.

Sporting Goods 162

Sporting Goods Wholesale Location Planning 162

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% For instance, clothing and accessory store sales were up 18.3% month-over-month seasonally adjusted, and up 104.6% unadjusted YoY. month-over-month, up 78.2% YoY; Furniture and home furnishings stores: Up 5.9% month-over-month, up 49.6% month-over-month, up 32.4%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

VMS

JUNE 1, 2021

Join retail veteran Toni Roeller, SVP of In-Store Environment at Dick’s Sporting Goods (DSG), and VMSD Editor-in-Chief/Associate Publisher Jennifer Acevedo as they break down DSG’s immersive, hands-on, in-store experiences.

Sporting Goods 89

Sporting Goods Visual Merchandising ATS Customer Experience 89

Retail TouchPoints

SEPTEMBER 21, 2020

More than 300 companies , including Patagonia , The Gap , DICK’S Sporting Goods and Walmart committed to removing some of the logistical barriers that often keep workers from voting.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 229

Payment Services Sporting Goods Customer Experience Grocer 229

Retail TouchPoints

MARCH 11, 2021

Nonetheless, Adidas is optimistic, citing the recovery seen in Q4 2020, its strong market position and attractive growth prospects for the sporting goods industry as a whole. More than €1 billion ( $1.2

Planning 204

Planning Wholesale Sporting Goods Accounting 204

Retail Focus

SEPTEMBER 24, 2023

Joint customers like Rexel , a B2B distributor, achieved an 80% reduction in manual efforts and a 3x time to market acceleration. While sporting goods retailer, Intersport , drove a 50% time reduction in product data processing. Unifai has already made a significant impact in the industry.

Sporting Goods 147

Sporting Goods Marketing Management Customer Experience 147

Retail TouchPoints

APRIL 15, 2024

Brands need to focus on providing great customer experiences in stores and on responding in a timely and personal manner to users when they have feedback. Increasing ratings and response rates on relevant platforms must be a top priority for retailers, and active engagement with reviews is vital in building a brand’s reputation.

Sporting Goods 130

Sporting Goods Management Marketing Consumer 130

Retail TouchPoints

SEPTEMBER 17, 2020

unadjusted year-over-year; and Sporting goods stores: Down 5.7%. Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9% month-over-month seasonally adjusted but down 23.5%. unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1%

Home Furnishings 253

Home Furnishings Sporting Goods Merchandise Store Accessories 253

A1 Retail

SEPTEMBER 27, 2023

This frees up time for the data integration team and buyers to source new products and optimise the product mix, ensuring that its customers have the best selection of sporting goods available to them. Previously, manually processing a catalogue of 8,000 products took INTERSPORT approximately a week.

Sporting Goods 59

Sporting Goods Customer Experience Marketing Management 59

Retail TouchPoints

OCTOBER 21, 2020

Sporting Goods & Fitness: As consumers strive to prioritize personal health and wellness, retailers such as DICK’S Sporting Goods are seeing growth opportunities. stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

Sporting Goods 192

Sporting Goods Consumer Apparel Fulfillment 192

Inside Retail

OCTOBER 16, 2022

It also enhances the customer experience by improving visibility into inventory levels enabling salespeople to solve customer product queries on the spot. Sounds strange to cut costs and enhance the customer experience, but this is exactly what RFID does. A “major transformation” – but it pays off.

Customer Experience 147

Customer Experience Sporting Goods Inventory Management Management 147

Retail TouchPoints

JULY 20, 2020

L.L.Bean will be selling its branded products at Staples , Nordstrom and sporting-goods store Scheels. With the back-to-school season already underway, Staples has been selling L.L.Bean backpacks and water bottles for the past two weeks in more than 1,000 Staples stores and online, according to the Associated Press (AP).

Sporting Goods 158

Sporting Goods Apparel Outdoor Location 158

Retail TouchPoints

APRIL 9, 2021

it can be a kickstarter to the retail sector and become a technology “must have” for the apparel, footwear, home goods, cosmetics, sporting goods and electronics sectors. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors.

Sporting Goods 306

Sporting Goods Returns Shopping Apparel 306

I Vend

SEPTEMBER 1, 2022

Consumers continue to spend on essentials such as food, personal care, and basic clothing, but reduce their outlay on items such as furniture, home electronics, sporting goods and accessories. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98

Inside Retail

JANUARY 24, 2022

As seen in major supermarkets, click-and-collect and self-service kiosks are now an in-store fixture, although there are more retailers from other categories deploying similar initiatives, such as sporting goods retailers, DIY stores and home hypermarkets.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume.

Shipping 290

Shipping Fulfillment Returns Sporting Goods 290

VMS

SEPTEMBER 21, 2021

Centered around the theme “Rethink Retail,” the conference opened with keynote speaker and digital anthropologist Brian Solis, who shared how the emerging customer experience economy is transforming retail design. Among his insights were keys to surviving what he called “digital Darwinism.”.

Visual Merchandising 52

Visual Merchandising Sporting Goods Merchandise Store Customer Experience 52

Retail Focus

FEBRUARY 8, 2022

As sporting goods retailer INTERSPORT has found, using digital at the shelf edge to help customers enhances both customer experience and improves efficiency of in-store operations.

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

JANUARY 25, 2023

In-store experimentation experiences are opportunities to entertain, energize and inspire customers while connecting emotionally with them. This is especially important for connecting with Gen Z customers, two-thirds of whom like to shop in-store when they’re looking for new products.

Store Layout 230

Store Layout Sporting Goods Consumer Location 230

Mass Relators

APRIL 25, 2022

Cornell said “industry thought leaders and renowned faculty will come together to share best practices for optimizing the customer experience, addressing topics such as prioritizing the customer, operations and execution, technology, data analytics, ESG, stakeholder management and change management.”.

Sporting Goods 52

Sporting Goods Customer Experience Consumer Management 52

Retail TouchPoints

SEPTEMBER 20, 2021

This has created significant opportunity for outdoor and sporting goods brands alike. . “I Participation in outdoor activities increased by nearly 25 million people over the past decade, and nearly half that number visited the U.S.’s

Outdoor 263

Outdoor Sporting Goods Advertising Consumer 263