Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

Returns 232

Returns Drop-Shipping Wholesale Shipping 232

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 163

Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 239

Returns Beauty and Health Shipping Customer Experience 239

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 212

Returns Drop-Shipping ATS Shipping 212

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 288

Returns Supply Chain Management Fulfillment Customer Experience 288

Retail TouchPoints

MARCH 22, 2024

Smart Carts Encourage Customers to Return Them Smart carts also improve the customer experience by connecting to a retailer’s existing app that consumers download onto their smartphones, to reward them for returning the cart to a corral when they are done shopping.

Returns 225

Returns Customer Experience Shopping Wholesale 225

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 236

Returns Customer Experience Location Management 236

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience).

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.

Payment Services 244

Payment Services Checkout Customer Experience Returns 244

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

Returns 195

Returns Fulfillment Checkout Marketing 195

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 270

Returns Merchant Services Drop-Shipping Consumer 270

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 255

ATS Returns Consumer Location 255

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

Store Operations 173

Store Operations Returns Customer Experience Location 173

Retail TouchPoints

APRIL 8, 2024

Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS. Beyond that, I think one of the biggest values from the initiative has been creating a leadership focus on customer experience.

Customer Experience 184

Customer Experience Promotions Consumer Checkout 184

Retail TouchPoints

MARCH 15, 2024

million of net CapEx to open a House of Sport location, resulting in an expected year-one cash-on-cash return of approximately 35%. “We “In terms of capital, it will take about $11.5

Sporting Goods 264

Sporting Goods Returns Location Planning 264

Retail Next

OCTOBER 5, 2020

This shake up is paving the way for “more deliberate purchasing” amongst UK consumers, a phrase which ASOS coined in a recent announcement owing to a “sustained and significant” decline in returns during lockdown and beyond. But that doesn’t necessarily mean that consumers will stop spending altogether.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 203

Returns Fulfillment Shipping Checkout 203

Retail TouchPoints

JANUARY 29, 2024

On the strategic side, 41% of retailers identified reacting more quickly to business and market changes as an important omnichannel objective, followed closely by the 40% that cited providing a seamless customer experience across all channels.

Fulfillment 251

Fulfillment Drop-Shipping Customer Retention Shipping 251

Retail TouchPoints

APRIL 18, 2024

Customers can use the iPads located at the Eyebuydirect kiosk to browse and order from the retailer’s catalog of more than 3,000 styles online, and the retailer also offers virtual try-on technology.

Location 222

Location Kiosk Returns Shopping 222

I Vend

AUGUST 13, 2023

So the first common feature we see in successful retailers is their customer-centricity. They put customer requirements at the heart of store operations – whether that’s merchandise, functionality online store functionality, omnichannel retail transactions, returns policy, payment options, in-store service, or tailored loyalty programs.

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

Fulfillment 273

Fulfillment Shipping Inventory Management Location 273

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

Grocer 64

Grocer Returns Store Operations Customer Experience 64

Retail TouchPoints

MARCH 26, 2024

“The opportunity to experience a total solar eclipse comes once in a lifetime, and we don’t want our employees to miss out,” said Patrick Bourcy, a Regional Manager at Wegmans in a statement. “We

Supermarket 250

Supermarket Returns Location Management 250

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Store Layout 251

Store Layout Consumer Customer Experience Returns 251

Retail TouchPoints

APRIL 24, 2024

Key elements of the store design and shopper journey include: Bright sections near the store’s entrance to spotlight new and exclusive product releases , giving customers a reason to return; The communal try-on area, a distinct zone at the store’s core that allows consumers to connect and experience the inclusivity of sneaker culture ; Sneaker Hub (..)

Store Layout 231

Store Layout Accessories Location Promotions 231

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. That’s where crowdsourcing comes into play.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

Returns 178

Returns Payment Services Point of Sale Location 178

I Vend

FEBRUARY 6, 2023

iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. They help retailers ensure they have the right goods in the right place at the right time, improving store performance and enhancing customer experience. Why is single view of inventory important?

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 215

Promotions Returns Location Store Operations 215

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

Sporting Goods 286

Sporting Goods Fulfillment Returns Store Layout 286

Wiser

APRIL 5, 2024

Bridging the Gap The profitability dynamics between digital and in-store channels are shifting, with the digital realm facing reduced margins due to escalating marketing costs and return rates.

Store Operations 78

Store Operations Consumer Returns Customer Experience 78

Retail TouchPoints

APRIL 5, 2023

“We are in a unique position to serve our customers and members however they want to shop, which will fuel continued growth,” said Doug McMillon, President and CEO of Walmart in a statement. “As The event was held at the retailer’s Brooksville, Fla.

Planning 195

Planning Fulfillment Returns Advertising 195

Retail Focus

NOVEMBER 29, 2022

Having conducted in-depth interviews with representatives of three grocery retail businesses that have deployed Pricer in their stores, Forrester combined the results into a composite organisation that is an omnichannel grocery retail chain with 500 stores. million Euros.

Promotions 130

Promotions Grocer Returns Fulfillment 130

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 296

Customer Experience Fulfillment Returns Marketing 296