Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 294

Loss Prevention Planning Customer Experience Inventory Management 294

Retail TouchPoints

SEPTEMBER 11, 2023

Rent the Runway has lowered its revenue expectations for 2023, now saying it plans to at least match 2022 revenues of $296.4 We believe that a key part of achieving our profitability milestone is prioritizing the medium- and long-term health of the business over short-term revenue gains and lower margin customers.”

Planning 228

Planning Promotions Marketing Spend Marketing 228

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

MAY 16, 2024

Bespoke statement designs and calls to action also promote faster payments. This personalized approach communicates an important “meta message” to customers: “We understand you and want to make it easy to engage with us for healthcare services.” For example, some billing balances may be higher due to more complicated medical services.

Payment Services 205

Payment Services Promotions Consumer Finance 205

Retail TouchPoints

MAY 3, 2024

This support comes in the form of financial wellness planning and guidance resources, annual memberships to a meditation tool, and training on wellness, mindfulness and inclusion. The Ulta Beauty Charitable Foundation also has an Associate Relief Fund to ensure associates have access to financial support in times of need.

Beauty and Health 235

Beauty and Health Promotions Planning Customer Experience 235

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

JULY 20, 2020

In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020.

Promotions 176

Promotions Supermarket Customer Experience Planning 176

Wiser

AUGUST 21, 2023

No matter how revolutionary your product or service may be, it’s the promotion strategy that can make or break its journey in the market. This is where strategic planning, product positioning, and creative marketing come into play. The product promotion process can seem daunting, of course.

Promotions 146

Promotions Advertising Consumer Marketing 146

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. Retail TouchPoints: What’s your plan to bring Wish back to the forefront, especially with so many new competitors in the space now? Joe Yan: Our strategic focus right now is to to keep improving the customer experience. Yan: Exactly.

Planning 307

Planning Consumer Shipping Shopping 307

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Planning 205

Planning Promotions Consumer Management 205

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service. Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience 116

Customer Experience Drop-Shipping Employee Engagement Accounting 116

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 264

Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

OCTOBER 14, 2021

“Massimo’s global leadership skills, digital expertise and significant experience building brands through understanding consumer behavior will be a great enabler in strengthening our ability to innovate and enhance our position as one of the world’s preeminent athletic performance brands.”.

Consumer 204

Consumer Promotions Customer Experience Management 204

Retail TouchPoints

FEBRUARY 6, 2023

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

Planning 239

Planning Payment Services Checkout Fulfillment 239

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur campaign imagery, artwork and messaging from clients that can draw in potential customers as they pass on the street; Interior design that relies on rich colors and natural textures that allow products to shine ; A high-touch retail environment that encourages guests to experience the brand; and.

Boutique 245

Boutique Promotions Shipping Location 245

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

AUGUST 11, 2022

Here’s how he plans to do it. In one hopeful sign, Wish’s net promoter score (NPS) has doubled in the last six months. “It’s The Comeback: A Three-Part Action Plan. Customer experience , including: The new Women’s Fashion experience on Wish, currently live on Android and coming to iOS soon.

Merchant Services 222

Merchant Services Planning Consumer Shipping 222

Retail TouchPoints

APRIL 3, 2024

Instead, your scheduled content will appear automatically, allowing you to focus on serving your customers and furthering other strategies for boosting sales. You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Inside Retail

MAY 31, 2023

This seems like a no-brainer, but everyone is time-poor, so those retailers combining superior customer service and a convenient shopping experience will come out on top. Product selection and availability are obviously critical components of the in-store customer experience.

Store Layout 334

Store Layout Promotions Customer Experience Marketing 334

Hyken

FEBRUARY 18, 2022

He shares how to improve the SaaS customer experience to encourage customer loyalty. So, while creating a product, focus on customer success to ensure customer satisfaction and reduce churn. So, offering a pleasant customer experience is critical to the success of your organization. .

Customer Experience 58

Customer Experience Promotions Consumer Planning 58

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Mass Relators

JUNE 12, 2023

Michael Wier has been promoted to vice president of store brands at CVS Health. I invite all of you who are passionate about making new products, improving customer experiences, driving efficiency, and sustainably growing brands to connect with me on ways to partner. WOONSOCKET, R.I. Before that he worked for Mars & Co.,

Promotions 52

Promotions Customer Experience Consumer Planning 52

Retalon

MAY 10, 2024

If you have ever planned a family budget, you will easily understand Open to Buy (OTB). There are two types of families in household budget planning: those who operate on a tight budget, where planning is essential, and those for whom purchasing what they like at the moment is a priority, with budgeting taking a back seat.

Planning 41

Planning Markdowns Merchant Services Payment Services 41

Retalon

MAY 10, 2024

If you have ever planned a family budget, you will easily understand Open to Buy (OTB). There are two types of families in household budget planning: those who operate on a tight budget, where planning is essential, and those for whom purchasing what they like at the moment is a priority, with budgeting taking a back seat.

Planning 41

Planning Markdowns Merchant Services Payment Services 41

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

I Vend

APRIL 5, 2023

These five features combine to help you minimise cost, delight your customers and steal a march on your competition. So let’s take a look at how to use data to improve customer experience – here’s our top seven tips: #1 Connectivity In today’s joined-up world, connectivity is essential. from 2023 to 2030, taking it up to US $85.11

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

MAY 2, 2024

Additionally, you need not just the mechanisms and data tracking to show a clear monetization benefit to the business, but also [the means to gather] the data that allows you to track customer behavior and their stickiness with the loyalty program. The third element is the capabilities beneath the program itself.

Payment Services 252

Payment Services Consumer Promotions Customer Experience 252

Retail TouchPoints

OCTOBER 13, 2022

Some of the new capabilities include: Shelf Sweep Detection , which aims to monitor shelf activity for large-scale removals of items so associates can take pre-emptive measures to mitigate theft, alert associates when stock is low and track the movement of high-value items taken from shelves; Vehicle Alert , which was created to monitor parking lots (..)

Loss Prevention 245

Loss Prevention Promotions Customer Experience Planning 245

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 201

Customer Experience Promotions Payment Services Shopping 201

Retail TouchPoints

JUNE 3, 2020

During Linstone’s tenure at Lamps Plus, he has guided the evolution of the company’s operational and financial sectors, including information technology, planning, distribution and corporate governance.

Promotions 183

Promotions Wholesale Planning ATS 183

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Jackie Li has been promoted to senior vice president of private brands and global sourcing.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? And don’t forget the shopper looking for that end-of-season deal.

Markdowns 245

Markdowns Retailing Pricing Promotions Fulfillment 245

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up million from customer experience time savings.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147