Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 202

Payment Services Planning ATS Supermarket 202

I Vend

JANUARY 13, 2022

Planned returns – the growth of online shopping has dramatically increased returns. Shoppers deliberately over-order, use their home as the changing room, and plan to return the sizes/colours they don’t want to keep. DC returns carry the risk of slowing down outbound operations and therefore customer experience and future sales.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It

Planning 249

Planning Wholesale Customer Experience Store Operations 249

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 253

Finance Payment Services Consumer Shopping 253

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 196

Checkout Payment Services Store Operations Customer Experience 196

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. It’s tough to think past short-term solutions for pricing and marketing and plan for the more long-term success of the business.

Payment Services 200

Payment Services Inventory Management Checkout Loss Prevention 200

I Vend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. iVend Point of Sale (POS) iVend are leading experts in retail point of sale.

Payment Services 97

Payment Services Point of Sale Customer Experience Inventory Management 97

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

OCTOBER 31, 2023

Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience. This can reduce customer waits and frustration. It includes researchers, tech vendors, police and major retailers. The two are not always in conflict.

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022. We will also be able to concentrate on continuing to improve The Body Shop’s business and refocusing Avon International’s footprint.”

Point of Sale 222

Point of Sale Shopping Planning Marketing 222

Retail TouchPoints

MARCH 1, 2024

We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

Planning 249

Planning Location Point of Sale Visual Merchandising 249

I Vend

MAY 8, 2024

Here’s some of the key ways that an integrated POS systems for wine and liquor can underpin growth strategies for wine and liquor stores: POS – integrated POS software for wine and liquor stores helps with efficiency at the checkout, enhancing the customer experience and streamlining operations in wine and liquor stores.

Shrinkage 81

Shrinkage Inventory Management Payment Services Point of Sale 81

Retail TouchPoints

OCTOBER 7, 2020

We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. Hudson planned to launch a loyalty program this year called Blue for frequent travelers who rely on Hudson’s convenience stores in the U.S. and Canada when the pandemic caught us,” Martin-Consuegra said.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

MARCH 3, 2022

We look forward to the continued rollout of self-checkout as part of our transformation strategy that includes technology investments to improve the customer experience.” These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

Checkout 231

Checkout Customer Experience Location Planning 231

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. And it’s not just helping consumers.

Checkout 224

Checkout Customer Experience Merchandise Store Consumer 224

Retail TouchPoints

JUNE 2, 2022

parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%.

Checkout 308

Checkout Payment Services Customer Experience Location 308

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 169

Checkout Merchant Services Payment Services Customer Experience 169

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 247

Checkout Payment Services Supermarket Customer Experience 247

Retail Focus

JULY 9, 2021

Educational point of sale will provide an enhanced customer experience, with top tips on what houseplants will work where and how to look after them. Convenience and sustainable gardening products are also available, complemented by a range of selected gifts and seasonal products.

Point of Sale 173

Point of Sale Customer Experience Location Planning 173

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 298

Payment Services Checkout Customer Experience Point of Sale 298

Retail TouchPoints

APRIL 17, 2024

In the future, URBN plans to use an optimized Stripe checkout suite that will display the most relevant payment method to online customers based on their device type, location, language and additional factors.

Payment Services 225

Payment Services Merchant Services Checkout Accounting 225

Retail TouchPoints

JULY 17, 2023

The new partners pointed to the unique restrictions on travel shopping, with customers often pressed for time, making virtual try-on an ideal solution for customers to quickly sample products. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. Perfect Corp.

Point of Sale 196

Point of Sale Location Shopping Planning 196

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. customer experience). And that’s just step one; not just saying it but also living it.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. Will your point of sale work across multiple platforms? Does it retain more customers?

Point of Sale 81

Point of Sale Customer Retention Management Promotions 81

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 264

Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

APRIL 20, 2022

Behind the scenes, Temeka Group assists with plans and renderings that are submitted for licenses. Once site visits and assessments are made, a store plan is prepared and submitted for approval. Temeka then collaborates with Quorum Architects to produce plans for city approvals and construction bids made by CS Hudson.

Marketing 350

Marketing Location Customer Experience Consumer 350

CJ Retail Solutions

DECEMBER 11, 2023

Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Implementing eye-catching displays and focal points 5.3 Utilising interactive displays for customer engagement 6.3 Training staff to enhance the customer experience 9.2

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 233

Payment Services Planning Point of Sale ATS 233

Inside Retail

NOVEMBER 9, 2022

According to McGahan, Strand has modernised its processes, and invested heavily in its product range, branding, digital experience, customer experience and its people. Amid] Covid-19, we saw that fashion and handbag sales picked up, but travel was knocked around,” she said. Investing in people, partners and brands.

Fashion 246

Fashion Accessories Point of Sale Shopping 246

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

Merchant Services 244

Merchant Services Payment Services Consumer Point of Sale 244

Retail TouchPoints

MAY 31, 2023

Why Digital Signage is the Wave of the Future in Retail When digital signage is referenced, especially in retail, it’s often associated with digital screens flipping through deals, specials or other offers near the point of sale. Although those are important elements, digital signage can go well beyond that kind of limited use case.

Advertising 238

Advertising Customer Experience Point of Sale Marketing 238

I Vend

MARCH 9, 2022

In this article, we’ll explore the ‘back to the store’ phenomenon, and how fashion retailers can position themselves to welcome shoppers back to an amazing in-store customer experience. Smart Mirrors can be used to cross sell, upsell accessories and complementary items, and make for a fantastically differentiated customer experience.

Fashion 98

Fashion Point of Sale Customer Experience Returns 98

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 227

Kiosk Inventory Management Management Accounting 227