Customer Experience Merchant Services Sporting Goods Visual Merchandising 
Retail TouchPoints
DECEMBER 13, 2023
For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. customer experience). However, sometimes the success of one area (i.e.
VMS
NOVEMBER 28, 2021
With an incomparable line-up of compelling educational content, interactive workshops and (who could forget) the crowd-favorite Iron Merchant Challenge, IRDC 2021 reaffirmed the importance of collaboration to our industry. Roeller explained that “brands can atrophy – it all comes down to the service you provide.”.
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