Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Checkout 230

Checkout Customer Experience Merchandise Store Consumer 230

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. operates approximately 19,000 stores and 28 distribution centers in 47 states and employs more than 173,000 workers. 3, 2023, with net sales increasing 10.6% and same store sales up 4.3%. Dollar General Corp.

Merchandise Store 204

Merchandise Store Location Accounting Customer Experience 204

Retail TouchPoints

AUGUST 19, 2022

In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. Leslie Hand: The flip switched [even before] COVID to now, and retailers understand they need to invest.

Consumer 243

Consumer Shipping Management Merchandise Store 243

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. Returns Play a Key Role in Customer Attrition and Loyalty. Retailers, even those lacking a significant brick-and-mortar presence, recognize consumers’ preference for in-store returns.

Returns 276

Returns Merchant Services Drop-Shipping Consumer 276