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Is Your Fulfillment Strategy Healthy Enough to Keep Pace with Customer Expectations?

Retail TouchPoints

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.

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Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions

Retail TouchPoints

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. This helps us to not only capture sales, but also mitigates markdown risk because we avoid stranding product unnecessarily in our stores.

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Pacsun Improves Profitability with Intelligent Allocation and Replenishment with Antuit.ai

Retail Focus

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130
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Let’s Move from Fast Promising to Smart Promising

Retail TouchPoints

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.

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Mejuri Leverages Real-Time Profitability Data to Inform Decision-Making

Retail TouchPoints

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The brand deployed a SaaS module from SoundCommerce , dubbed SoundProfit 360, that provides real-time order tracking and shopper-level profitability insights.

Markdowns 184
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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Retail TouchPoints

These include not just costly shipping and processing fees but also the extra promotions or liquidations needed to move excess inventory. When it’s out of season, they have to do markdowns, so it starts a vicious cycle. Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.”

Returns 207