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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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How is AI Reshaping the Retail Industry

Retail Gazette

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

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Zalora exec talks immersive retail and personalised customer journeys

Inside Retail

Behind this initiative was the vision of increasing exposure and customer engagement for partner brands, while offering consumers premium products at more accessible prices. “It It facilitates wider brand reach, quicker inventory turnover, and direct engagement, thereby fostering increased brand loyalty.

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Different Things to Consider Outsourcing in Your Retail Business (and Why)

Retail Focus

Inventory Management Efficiently managing inventory is essential for meeting customer demands while minimizing carrying costs. Outsourcing inventory management to experts can optimize stock levels, monitor product trends, and ensure timely replenishments.

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The four essential functions of a retail POS system

I Vend

This level of flexibility reduces lost sales, maximises inventory turnover and increases customer satisfaction along with revenue and profit. It will help to manage loyalty for example, so that your customers are recognised and rewarded in the same way no matter how and where they shop.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

Jump Ahead Most Important KPIs for the Retail Industry in 2020 Examples of Retail KPIs that Maximize Inventory ROI 1. Inventory Turnover Ratio 3. Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Stock-outs result in lost sales and degrade the customer experience.

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Top 3 Challenges in Demand Forecasting, and How Analytics Solves Them (2022)

Retalon

Customer experience. When Inventory is proactively allocated among locations to meet demand, customers are not repeatedly met with empty shelves pushing them to other retailers. Advanced analytics ensure your stores have the product your customers want when they are ready to buy. Increased inventory turnover.