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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

For our customers it’s all about breadth.” Hot Topic has found that predictability β€” not necessarily speed β€” is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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14 Point of Sale Systems for Small Businesses in 2023

Small Biz Trends

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

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Retail – What’s causing tension in your customer experience?

Retail Pro

Powerful POS & retail management platform for better retail experiences βœ“ Replenishment & inventory management βœ“ Customer & employee management βœ“ Available on iOS, Android, and Windows βœ“ For mobile, laptop, and desktop devices βœ“ Robust … Continue reading → The post Retail – What’s causing tension in your customer experience?

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How Edge Computing Enables the Retail Store of the Future

Retail TouchPoints

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience. Retailers need to be able to spot recurring issues, for example with product descriptions at the point of sale, or if there is a pattern of defects.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment.