Retail TouchPoints

OCTOBER 21, 2023

We’re educating them about the value of shifting perceptions on brand favorability and loyalty, and this medium is leading to [positive] brand preference and intent to shop , according to studies we’ve done.” “As we explain things to our leadership, driving revenue is not always the goal,” said Breton.

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Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

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Fulfillment Social Commerce Management Shopping 260

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Additionally, retailX isn’t shying away from tough subjects, with sessions like Addressing the Shopping Center Identity Crisis.

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Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 10, 2024

The retailer also revealed other new tech initiatives including: A new GenAI-powered search experience providing relevant results across categories that’s now available to iOS customers, who can search by specific use cases, such as a “football watch party,” versus conducting individual searches for chips, wings and a 90-inch TV; Walmart InHome Replenishment (..)

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Social Commerce Fashion Shopping Consumer 209

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

Marketing 253

Marketing Payment Services Beauty and Health Fulfillment 253

Retail TouchPoints

DECEMBER 28, 2021

Dive deeper into the latest solutions for enhancing the omnichannel shopping experience in the “ Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap.” We know that today, the fulfillment option that consumers most hope to continue to use moving forward is curbside pickup ,” said Pfeiffer.

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Fulfillment Checkout Returns Consumer 260

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Immersive Shopping Experiences: In 2024, retailers are focusing on creating immersive and interactive shopping experiences for customers. This trend not only enhances the overall shopping experience but also bridges the gap between online and offline retail.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target.

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Fulfillment Shopping Social Commerce Customer Experience 147

Retail TouchPoints

AUGUST 9, 2022

You want to also offer consumers something that hasn’t been fulfilled by their current options.” She encouraged attendees to look at the luxury market, which is ripe with examples of Europe-based brands that were able to obtain broader appeal because they had desirable products and unique digital experiences.

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Social Commerce Returns Consumer Marketing 266

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy. “We’re

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Marketing Consumer Checkout Customer Experience 252

Retail TouchPoints

OCTOBER 7, 2022

“We’re moving the ‘buy’ button and the whole checkout into the surface where the inspiration strikes, instead of sending readers away to other shops ,” explained Marcus Jacobsson, Co-founder of Tipser and now VP of Checkout Everywhere at Bolt in an interview with Retail TouchPoints. “It Social Commerce Meets Affiliate Marketing.

Merchant Services 244

Merchant Services Checkout ATS Fulfillment 244

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 238

Inside Retail

MAY 7, 2023

With the Covid-19 pandemic accelerating the shift towards online shopping, businesses must embrace digital transformation to stay competitive in the rapidly evolving marketplace. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

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Social Commerce Consumer Fulfillment Advertising 130

365 Retail

MARCH 13, 2023

Today’s online shoppers expect to be able to shop across a multitude of platforms. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop. Nowadays, we’re used to shopping on websites, social media, online marketplaces and through various types of marketing communications.

Fulfillment 72

Fulfillment Social Commerce Shipping Consumer 72

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. The plus-size consumer must have the same access to shop ethically with people and the planet in mind similar to their straight-size peers,” Marci said.

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Consumer Merchant Services Markdowns Fulfillment 289

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

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Merchant Services Fulfillment Promotions Consumer 264

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

AUGUST 15, 2023

We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. We know [customers] want the product — they added it to their cart,” said Valencourt.

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Checkout Merchant Services Payment Services Customer Experience 174

Retail TouchPoints

DECEMBER 21, 2023

Ad exec Ellis Verdi identified several structural weaknesses in BB&B’s operating model that, along with changes in consumer shopping patterns, finally caught up with the retailer. Among the biggest challengers were Chinese-based discount shopping apps Shein and Temu. In 2023, that’s exactly what they did. Alicia Esposito 7.

Sporting Goods 282

Sporting Goods Advertising Consumer Apparel 282

Retail TouchPoints

JANUARY 4, 2022

That is why in this new era of DTC, the big question is whether consumers will continue to spend their dollars on brands that have an ideology but lack a superior product and experience to back it up. “If Today, it can be anything from a digital Costco card to an immersive VR experience. Let’s think ahead though.

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Consumer Customer Experience Marketing Fulfillment 316

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Home Furnishings Advertising Consumer Customer Experience 266

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. In fact, the average consumer shopping journey now includes 7.6

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Payment Services Returns Consumer Shipping 296

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

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Shipping Clienteling Returns Shopping 221

Retail TouchPoints

NOVEMBER 12, 2021

At the same time, there is a deep desire among shoppers to shop locally. There’s a sense of pride and solidarity in supporting local, but there’s still a belief that shopping local has too much friction around it. They want to shop local, they just don’t want to trade off on convenience.

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Merchant Services Shipping Fulfillment Social Commerce 224

Retail TouchPoints

MARCH 2, 2022

This new business unit will include key elements of the “advantaged vCommerce ecosystem” that QVC and HSN have built across newer digital platforms and devices, including QVC and HSN’s interactive streaming shopping app on Roku, Amazon Fire TV, Apple TV and a number of other streaming platforms. This new role will lead U.S.

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Fulfillment Marketing Shopping Customer Experience 157

Retail TouchPoints

AUGUST 25, 2020

As a result, retailers are focused on removing unnecessary contact from the shopping journey. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed. With the largest livestreaming market in the world, China has cracked the code on how to integrate entertainment and commerce.

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Payment Services Fulfillment Store Operations Consumer 281

Retail TouchPoints

NOVEMBER 16, 2020

shopping festival indicate the strength of China’s rebound from the impact of COVID-19. Non-Chinese Brands Took Advantage of Shopping Festival. Like Weinswig, Halliwell cautioned that selling in China requires much more than simply opening up a virtual Tmall shop. “I Extended Festival Designed to Mitigate Fulfillment Crunch.

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Fulfillment Consumer Marketing Shopping 190

Retail TouchPoints

NOVEMBER 27, 2023

And in some cases, you can even lean into some seasonal references to get people in the holiday shopping mood. After all, as consumers venture across social platforms, that voice is what creates continuity as they consume your content. “Our Sure, it’s the perfect time to test posts with a more upbeat tone and style.

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Consumer Wholesale Marketing Accessories 245

A1 Retail

NOVEMBER 18, 2021

Over half of UK shoppers (55%) plan to shop during Black Friday/Cyber Monday. In-person shopping will increase this year, but majority of consumers plan to shop online and more people than ever will use social channels to make purchases. Close to half (46%) plan to shop-in store, an increase since last year.

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Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

MAY 18, 2021

Jill Standish: Let’s take the increase in online shopping as an example. There’s absolutely still a place for in-person shopping, although a lot of retail companies are looking at their real estate; if they’re doing more ecommerce, they will want to leverage these assets differently.

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Fulfillment Consumer Returns Shipping 175

Retail TouchPoints

NOVEMBER 11, 2021

From tiny boutiques to nationwide giants, retailers are using livestreaming and live shopping to reach customers in new and compelling ways. Shopping malls face an uncertain future, but an omnichannel-focused revamp can enhance convenience and generate consumer enthusiasm. The ins and outs of livestreaming.

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Merchant Services Payment Services Consumer Beauty and Health 288

Retail TouchPoints

JULY 2, 2021

We’re trying to meet people much earlier in their shopping journey than a typical marketplace sees them, and the reason for that is, in our view, so much of the online shopping experience lacks a certain je ne sais quoi. We’re trying to bring the fun to online shopping. In our ontology there’s shopping and there’s buying.

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Merchant Services Customer Experience Marketing Consumer 183

Retail Minded

JANUARY 21, 2022

Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF. In other words, there is no excuse for merchants to not incorporate the savviness of communication technology to support their customer experiences. Also known as social commerce, this is a $89.4

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. Based on research and expert interviews, six new realities are having the biggest impacts on back-to-school shopping behaviors and preferences. in search) and “boy clothing” (+12.5%

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Merchant Services Advertising Apparel Planning 248