Remove Customer Experience Remove Fulfillment Remove Payments Remove Point of Sale
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4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

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#RICE24 Solution Spotlight: Shopify Creates a Unified Commerce Platform for Merchants

Retail TouchPoints

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

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Hudson Uses COVID Shutdown to Shave 5 Months off Transaction Platform Deployment

Retail TouchPoints

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. and Canada.

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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

“They are at the cusp of all things digital, which drives us on everything, from payment options to search — and ultimately, from a merchandising platform standpoint. We also offer a dropship program, all driven through the platform. For our customers it’s all about breadth.” For our customers it’s all about breadth.”

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Is unified commerce the new holy grail?

Inside Retail

Unified commerce is essentially the integration of all data-driven channels of retail – customer and product data from both in-store and online – on a consolidated platform. it operates in silos and unconnected platforms. But what does that mean in practice for customers? It changes the shopping experience for the better.

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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Retail TouchPoints

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.