Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 174

Checkout Merchant Services Payment Services Customer Experience 174

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond.

Point of Sale 212

Point of Sale Merchant Services Payment Services Checkout 212

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 285

Returns Merchant Services Drop-Shipping Shipping 285

Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? A negative order delivery experience will have an irreparable impact on your relationship with customers.

Shipping 273

Shipping Merchant Services Fulfillment Checkout 273

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

Merchant Services 200

Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.

Merchant Services 268

Merchant Services Customer Retention Shipping Marketing 268

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. Retailers need to connect the dots of overall shopping behavior rather than silo information based on where transactions were initiated or completed.

Shopping 297

Shopping Merchant Services Fulfillment Returns 297

Inside Retail

NOVEMBER 3, 2023

While that opportunity may be unique to Australia Post and its government-mandated store network, the ground turned and the lessons learned in Orange represent a valuable study in customer experience for the rest of retail to learn from. Of course, these Post sites are much more than just shops.

Merchant Services 278

Merchant Services Returns Customer Experience Shopping 278

Inside Retail

NOVEMBER 28, 2022

More than a digital phenomenon, the change represents an entire shift in the power dynamic between buyer and seller, revolutionising not just how things are bought but, more importantly, how people shop and why. Just like internet shopping did, it will change people’s shopping behaviour and as a result bring radical change.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re IndyBest’s centralized shopping section.

Merchant Services 244

Merchant Services Checkout ATS Fulfillment 244

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G a retail store] with their own custom networks. 5G and mobile-edge compute can transform the business experience,” said Verizon’s Collins.

Merchant Services 342

Merchant Services Checkout Shrinkage ATS 342

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. COVID accelerated everything that was going to happen.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Inside Retail

OCTOBER 19, 2021

Fear of the unknown customer can backfire. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history. A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail Bound

APRIL 13, 2024

From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites. Shoppers themselves said they depend on the search function when shopping — it’s the most common way U.S. And yet little more than one in 10 U.S.

Merchant Services 289

Merchant Services Shopping Apparel Fulfillment 289

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. ShipStation now offers discounted rates, so there’s more added value and convenience for the merchants.

Shipping 130

Shipping Merchant Services Payment Services Accounting 130

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Inertia and not knowing where to start when it comes to implementing ecommerce into their warehouse operations are holding back many merchants.

Merchant Services 276

Merchant Services Fulfillment Shipping Inventory Management 276

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

MAY 8, 2023

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S. So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you?

Merchant Services 221

Merchant Services Payment Services Consumer Outdoor 221

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 239

Customer Retention Returns Merchant Services Shipping 239

Retail TouchPoints

SEPTEMBER 8, 2023

As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. And although omnichannel fulfillment is growing in importance, they still want to drive offline sales and bring people into the store, while also minimizing the impact of shipping costs on their bottom line.

Merchant Services 199

Merchant Services Shipping Fulfillment Markdowns 199

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. What Fast Fulfillment Means to Retail Partners.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

AUGUST 11, 2022

Not too long ago, Wish was the top shopping app in the world , but like many giants before it, Wish was felled by its own weight. It’s amazing, but I mean where would you put that on your shopping list?”. The company’s reach still extends to 61 countries, but that is a far cry from the more than 100 that it had previously serviced.

Merchant Services 228

Merchant Services Planning Consumer Shipping 228

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

Merchant Services 243

Merchant Services Payment Services Shipping Fulfillment 243

Retail Minded

NOVEMBER 2, 2021

The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business.

Merchant Services 52

Merchant Services Fulfillment Shipping Wholesale 52

Retail TouchPoints

AUGUST 5, 2021

The low-hanging fruit opportunity for mall developers and landlords is to double down on the in-person experience. That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. Last Mile Services Become a Long-Term Play for Properties.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 213

Merchant Services Beauty and Health Returns Consumer 213

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 266

Merchant Services Inventory Management Grocer Customer Experience 266

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping 225

Shipping Merchant Services Payment Services Point of Sale 225

Retail TouchPoints

AUGUST 26, 2022

Now we’re seeing a big expansion of it, not only across merchants but also into less expensive or more ordinary type purchases. Millennials are the demographic driving this usage, with 47% of this generation using BNPL for their back-to-school shopping. Everyone always thinks of [BNPL for] buying the Peloton.

Merchant Services 230

Merchant Services Checkout Apparel Shopping 230

Retail TouchPoints

OCTOBER 15, 2021

From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added. It all comes down to better understanding who the customer is and how we can best serve them.”

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. However, we have now been living, working and shopping differently for a year. Digital and physical merge.

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

JANUARY 25, 2024

The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division. RTP: Do your suppliers pay for this service, or is this just part of having a relationship with Walmart?

Merchant Services 304

Merchant Services Drop-Shipping Consumer Advertising 304

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Getting Ahead Of Retail Regulations. With many new regulations facing U.S.

Merchant Services 151

Merchant Services Customer Experience Checkout Fulfillment 151

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. At the same time, there is a deep desire among shoppers to shop locally.

Merchant Services 224

Merchant Services Shipping Fulfillment Social Commerce 224