Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 281

Returns Markdowns Inventory Management Customer Experience 281

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface.

Management 289

Management Inventory Management Returns Fulfillment 289

Small Biz Trends

MAY 19, 2022

Are you too busy to take care of order fulfillment in your eCommerce business? Do you lack the infrastructure to efficiently serve your customers nationally and globally? If your answer to these questions is YES, then partnering with a third-party fulfillment provider can be the right strategy to go ahead.

Fulfillment 126

Fulfillment Shipping Inventory Management Returns 126

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. We turbocharged our warehouse operations, transforming fulfilment into a well-oiled machine ready to scale.

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

Fulfillment 265

Fulfillment Returns Shipping Promotions 265

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 279

Fulfillment Shipping Inventory Management Location 279

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. How can retailers and brands use unified commerce to transform the customer experience, improve satisfaction, and drive loyalty?

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Another factor driving the adoption of WMS in ecommerce is the growing trend for retailers to offload online order fulfillment to distribution partners.

Merchant Services 276

Merchant Services Fulfillment Shipping Inventory Management 276

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Fulfillment 292

Fulfillment Shipping Inventory Management Management 292

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 273

Wholesale Payment Services Fulfillment Returns 273

Inside Retail

MARCH 7, 2024

The selection of new Nakedvice boutique locations will be guided by several key criteria, including understanding the foot traffic and sales per square metre to gauge the potential store performance and customer engagement. We are prioritising building and maintaining customer loyalty programs,” Santic continued.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

JANUARY 6, 2021

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous opportunities. (Of The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder.

Fulfillment 290

Fulfillment Shipping Inventory Management Returns 290

I Vend

NOVEMBER 10, 2021

Retail Customer Experience tells us that the top three home improvement chains in the US sold goods worth $54.67 Harvard Business Review puts it this way: ‘ Retailers need to offer a simple and seamless e-commerce customer experience — from browsing to researching, selecting, purchasing, and returning/exchanging.’

Customer Experience 52

Customer Experience Inventory Management Fulfillment Marketing 52

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Traditional Inventory: Beyond the Basics Operational Dynamics: Retailers purchase products in bulk, store them, and then ship them out as orders come in.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. The actualization of being able to buy, receive and return goods from virtually anywhere is now moving at warp speed. And despite U.S.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

I Vend

OCTOBER 16, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

DECEMBER 21, 2022

So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? Not only will this help ensure margins are managed, but it will ensure customer expectations are met. New customer expectations.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. grocery sales by 2026, according to Mercatus.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. RFID can raise inventory visibility up to 99%.

Fulfillment 232

Fulfillment Markdowns Inventory Management Customer Experience 232

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

APRIL 16, 2021

In fact, across all five of the top categories where convenience is at a premium — which also include clothing , electronics , personal care and pet supplies — the majority of consumers surveyed said they would pay more for a convenient experience. One Channel Won’t Cut it — Brands Must Be Everywhere Consumers Are.

Payment Services 296

Payment Services Returns Consumer Shipping 296

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. Inventory levels will be further exacerbated by a spike in returns. Applying Marketplace Dynamics To Excess Inventory.

Apparel 278

Apparel Inventory Management Finance Returns 278

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency. increase.

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail Pro

DECEMBER 14, 2021

It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute. A retailer needs inventory tools that luckily, omnichannel POS and retail … Continue reading → The post Simplifying the Customer’s Return Trip first appeared on Retail Pro Blog.

Returns 67

Returns Clienteling Planning Point of Sale 67

Retail TouchPoints

JANUARY 20, 2022

“Personal styling used to be expensive and feel exclusive, but with Amazon Style’s sophisticated technology, unique store design and thoughtful curation, we’ve made it easier than ever for customers to discover items they’ll look and feel great in,” reads the company announcement. There will be humans working the store too.

Payment Services 215

Payment Services Apparel Inventory Management Department Stores 215

I Vend

JANUARY 9, 2022

That has given them the chance to collect more detailed data about their shoppers, and use it to create a ‘single source of truth’ about their customers’ preferences. Secondly, shoppers themselves are placing ever more value on personalisation as a key element of a customer experience.

Payment Services 98

Payment Services Returns Checkout Inventory Management 98

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail Bound

JANUARY 25, 2023

Third-party logistics companies — that specialize in ecommerce order fulfillment — are a relatively new market in the massive $10 Trillion Logistics Industry ( source ). Shipping orders from a distribution center to a retailer is now a process of shipping individual orders from a fulfillment center to an end consumer’s home.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Retalon

MAY 17, 2024

It is used for planning and optimizing various supply chain activities, including procurement, production, inventory management, and distribution. Order-Fullfilment: Knowing the consumer demand enables retailers to anticipate fulfillment needs. Reduced Customer Satisfaction – Loss of market share.

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

I Vend

SEPTEMBER 10, 2023

How does a retail POS system help manage online stores A retail POS system can help you to integrate your online store with your brick and mortar stores, for a smooth and seamless omnichannel customer experience. How does cloud-based retail POS software manage if the store goes offline?

Point of Sale 111

Point of Sale Inventory Turnover Management Inventory Management 111

365 Retail

SEPTEMBER 30, 2021

With recovery underway and customers returning to physical shops in larger numbers, retailers have continued to look to innovate to drive increased traffic back into their outlets. Modern customers now demand a flawless and personalized experience. The COVID-19 pandemic forced retailers to pivot quickly.

Inventory Management 59

Inventory Management Customer Experience Fulfillment Management 59