Remove Customer Experience Remove Fashion Remove Fulfillment Remove Social Commerce
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TikTok Goes ‘All in’ on Social Commerce with Robust Suite of New Shopping Features

Retail TouchPoints

But they don’t have to — TikTok also has announced a direct integration option that offers brands and retailers a full-service solution wherein TikTok handles everything from shipping to fulfillment to point of purchase. Beyond announcing the direct integration service, TikTok didn’t provide much additional detail on how it would work.

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SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Retail TouchPoints

Despite the controversies, the fast-fashion brand has been named one of Gen Z’s favorite brands and one of the fashion industry’s most popular brands. As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes.

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Look to the Skies, Dallas: Walmart Expands Drone Delivery to 30 DFW Metroplex Municipalities

Retail TouchPoints

We build technology to serve people and not the other way around,” said McMillon in his keynote.

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As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Retail TouchPoints

But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them.

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Temu Lawsuit Targets Counterfeit Apps and Lookalike Online Marketplaces

Retail TouchPoints

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S. This may be because they have bigger fish to fry.

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7 Stories that Shaped 2023 — and What They Foretell for 2024

Retail TouchPoints

Kohl’s and Nine West launched an adaptive apparel line, and QVC leveraged some star power by launching an accessible fashion line in partnership with Selma Blair and Isaac Mizrahi. However, accessibility and inclusion aren’t just about the products retailers sell, but also the experiences they provide. Alicia Esposito 7.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

Add to that the fact that research indicates the bulk of consumers (81%) would prefer to try to resolve issues on their own first, and the case for AI-supported customer service systems becomes clear. Don’t Overspend on Real-Time Inventory Update Frequency.