Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. You need to work out what is relevant for your customers.”

Returns 130

Returns Customer Experience Employee Engagement Management 130

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Invest in Your People .

Drop-Shipping 185

Drop-Shipping Shipping Outdoor Customer Retention 185

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 63

Employee Engagement Shipping Returns Customer Experience 63

Hyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Employee Engagement 56

Employee Engagement Shipping Returns Customer Experience 56

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52