Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 285

Returns Merchant Services Drop-Shipping Shipping 285

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Drop-Shipping Returns Comparison Shopping 216

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website.

Payment Services 260

Payment Services Drop-Shipping Fulfillment Shipping 260

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders.

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Drop-Shipping Returns Fulfillment Shipping 130

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? Buy online, return in-store.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

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Returns Drop-Shipping Shipping Consumer 182

Retail TouchPoints

APRIL 16, 2024

Walmart Canada , in partnership with TerraCycle , will mark Earth Day on April 22 with a “Fresh Start” Day of Action, encouraging consumers to recycle their used blue Walmart shopping bags as part of a free national recycling pilot program.

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Drop-Shipping Shipping Outdoor Consumer 130

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. According to consumers, promising fast shipping sells. Better Customer Retention.

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Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 264

Retail TouchPoints

JUNE 2, 2021

“That is a challenge in itself, but then within just a few short weeks we had COVID and then four weeks later we’re shipping from stores.”. The solution to both challenges was the same: listening and reacting to customer feedback. Because we were only 60 days in, there was instability with the site,” said Hamby.

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Drop-Shipping Fulfillment Customer Experience Shipping 284

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

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Returns Drop-Shipping Customer Experience Customer Retention 256

Retail TouchPoints

FEBRUARY 3, 2023

Merchants should offer various payment options such as traditional credit card methods, buy now pay later options, Apple Pay, PayPal and other trending local payment options to let customers pick their preferred method of payment. Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues.

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Merchant Services Payment Services Marketing Drop-Shipping 232

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 256

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

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Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

AUGUST 22, 2022

A lot of new marketplaces have sprung up in the last few years, but even among that now dense crowd, Shop Premium Outlets (SPO) stands out. First and foremost, Simon cares about happy, healthy retailers because those are their tenants,” said Neel Grover, CEO of Shop Premium Outlets in an interview with Retail TouchPoints.

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Fulfillment Drop-Shipping Shopping Location 246

Retail TouchPoints

MARCH 17, 2021

In November and December, Adobe Analytics reported that online shopping grew 32.2% This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible.

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Drop-Shipping Shipping Beauty and Health Fulfillment 151

Inside Retail

OCTOBER 17, 2023

Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Customers expect to browse products across different channels and see what stock is available. Retailers can streamline processes such as click-and-collect, ship-from-store, or in-store pickups.

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Inventory Management Management Drop-Shipping Fulfillment 182

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Drop-Shipping Visual Merchandising Consumer Apparel 189

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 276

Retail TouchPoints

AUGUST 15, 2022

In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Drop-Shipping Shipping Outdoor Customer Retention 192

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

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Drop-Shipping Shipping Accounting Management 207

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

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Fulfillment Drop-Shipping Planning Management 130

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. People also have more time to comparison shop and have more practice.

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Comparison Shopping Drop-Shipping Fulfillment Planning 206

Retail TouchPoints

JANUARY 25, 2024

8 incubator division , and then drafted him a year later to build Walmart Data Ventures (WDV), calling on his nearly three decades of experience in the space. Until now, Data Ventures has operated a bit more under the radar than other new Walmart services, like its Connect retail media business or the GoLocal shipping solution.

Merchant Services 304

Merchant Services Drop-Shipping Consumer Advertising 304

Retail TouchPoints

JUNE 1, 2021

Lands’ End makes a number of requirements of the third-party sellers its selects to participate in its marketplace, according to Sarah Rasmusen, the company’s EVP and Chief Customer Officer in an interview with Retail TouchPoints. Most retailers manage this through some form of seller vetting process.

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Drop-Shipping Shipping Consumer Department Stores 296

Retail TouchPoints

AUGUST 1, 2023

While brick-and-mortar stores continue to command 80% of global sales, a significant portion of retail CEOs are investing heavily in enhancing online shopping experiences. Testing assortments before financially committing to them can significantly improve decision-making around which items to keep, expand or drop.

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Drop-Shipping Consumer Shipping Returns 238

A1 Retail

OCTOBER 13, 2022

Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. By diversifying shipping options, offering real-time customer alerts, and promoting hybrid shopping. Broadening delivery partnerships.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Retail TouchPoints

JUNE 10, 2020

Returns Abuse And Customer Expectations. For example, consumers shopping for apparel and accessories frequently use in-store and online returns and deem these options to be very important (55%). Due to the coronavirus, retailers saw a drop in returns abuse in the early part of 2020, driven primarily by the drop in transactions overall.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

SEPTEMBER 21, 2021

The thought was, if you can get people shopping online on BFCM for some crazy deal, you can make them repeat customers. But now just about everyone who would shop online is shopping online already.”. Building Loyalty with Connected Consumer Experiences. You want to customer service the heck out of your customers.

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Payment Services Customer Experience Consumer Advertising 213

Retail TouchPoints

MAY 4, 2021

If an order gets to the wrong place, the likelihood that we fail to fulfill goes up dramatically,” said Powell. That’s even more of a problem for FTD than other retailers, because the company’s mission is to allow its customer to “help people they care about in moments of happiness and sadness.

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Drop-Shipping Shipping Fulfillment Point of Sale 201

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors .

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Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail TouchPoints

OCTOBER 24, 2022

We provide them with trends data about what’s selling as well as an account manager and personal shopping team. We offer lots of added value for members, including pre-access to sneaker drops and free shipping within the UK. In fact, in May 2021 we dropped the “Man” from our company name — it was previously the Edit Man London.

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Drop-Shipping Clienteling Department Stores Marketing 176