Customer Experience Department Stores Store Operations Visual Merchandising 
Retail TouchPoints
OCTOBER 31, 2023
The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.
Retail TouchPoints
MARCH 20, 2024
” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially.
Expert insights. Personalized for you.
277 
Let's personalize your content