Inside Retail

MAY 23, 2024

Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey. Shoppers expect both in-person and online options, faster delivery, real-time tracking notifications, and simpler returns. Key takeaways 1. US: 42 per cent.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Promotions 290

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 281

Customer Experience Clienteling Customer Retention Accounting 281

Inside Retail

FEBRUARY 26, 2024

AI: Revolutionising the shopping experience The rise of artificial intelligence (AI) promises to revolutionise the shopping experience, with 31 per cent of surveyed Australians recognising its value in streamlining order and delivery updates. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. Focus on customer retention. Make it fun.

Customer Retention 236

Customer Retention Customer Experience Advertising Consumer 236

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 209

Returns Fulfillment Shipping Checkout 209

Retail TouchPoints

FEBRUARY 2, 2021

With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window. Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

Drop-Shipping 259

Drop-Shipping Consumer Customer Retention Shipping 259

Inside Retail

APRIL 19, 2022

But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. Most retailers tend to focus on the top of the funnel: on their return on advertising.

Customer Retention 130

Customer Retention Fast Fashion Returns Customer Experience 130

Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. These consumers will make the most of the present and enjoy life to its fullest.

Customer Retention 130

Customer Retention Consumer Returns Shopping 130

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model.

Payment Services 137

Payment Services Fulfillment Returns Customer Retention 137

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts.

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Requesting online product reviews once customers receive their purchases.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. These issues have impacted consumers’ experiences and, ultimately, their expectations. Improve Supply Chains, Boost Customer Satisfaction. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. But this example clearly shows that when the employees—in this case, the radiologists—have a personal relationship with the customer, an emotional commitment, they do a better, more thorough job.

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. Earning loyalty is keeping your customers satisfied.”.

Customer Retention 56

Customer Retention Returns Customer Experience Marketing 56

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. In order to provide the best customer service, a well-managed store needs the best tools available. Personalized Customer Experience. It will help you minimize customer complaints.

Management 84

Management Inventory Management Customer Retention Returns 84

Storis

FEBRUARY 23, 2020

Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Improve Customer Experience. Simplify and Automate Tasks.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

V Count

FEBRUARY 2, 2024

Benefits of Queue Management Enhanced Customer Experience Nobody particularly cherishes the experience of a prolonged waiting period, especially in situations that are meant to offer quick service. Furthermore, a satisfied customer is the best advertising tool through positive word-of-mouth that a business can have.

Checkout 59

Checkout Management Returns Customer Retention 59

Retail Minded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. The after-sales support service might not always be within your control.

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. The after-sales support service might not always be within your control.

Management 52

Management Customer Retention Customer Experience Store Layout 52

365 Retail

DECEMBER 8, 2022

Additionally, Annex Cloud suggests the average customer spends 67% more in their third year than their first year with a business. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. This isn’t just theorising: it really works.

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

365 Retail

OCTOBER 19, 2023

From a mere alternative to brick-and-mortar shopping, it has transformed into a vibrant, competitive marketplace teeming with innovation. To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. By rewarding repeat purchases, you encourage brand loyalty.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Retail Minded

FEBRUARY 8, 2023

Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Instant product lookup – Being able to look up products from anywhere in the store as customers search for something will improve the customer experience and benefit your retail chain in several important ways. The increased customer service will lead to better customer retention.

Point of Sale 44

Point of Sale Customer Retention Returns Customer Experience 44

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52