Remove Consumer Remove Fulfillment Remove Returns Remove Supermarket
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Uber Debuts Package Return Service

Retail TouchPoints

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program.

Returns 162
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Drive-Up Grocer Addie’s Opens First Store, Plans to Expand Across U.S.

Retail TouchPoints

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. fueled by $10.1 million in seed funding it recently received from Rose Park Advisors. of all U.S.

Grocer 312
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Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Retail TouchPoints

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

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Analysis: Welcome to the new grocery

Inside Retail

The Covid-19 pandemic and its associated lockdowns and changes to consumer sentiment have had an obvious impact on all retail sectors. This was followed by almost equally large declines as many consumers had over-stocked their pantries. Even before Covid hit, the nature of ‘grocery stores’ or ‘supermarkets’ was evolving.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

Shipping 277
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Q2 Results Roundup: Walmart and TJX Shine, Target and Home Depot Stumble

Retail TouchPoints

Off-Price Retail Shows its Strength Despite lower inflation and still-strong consumer spending raising hopes that the U.S. Overall home sales significantly improved and returned to positive comp sales growth, with HomeGoods posting a 4% comp sales increase.” Alibaba’s Taobao and Tmall ecommerce division increased revenues 12% to $15.8

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Technology, trends and key takeaways from NRF’s Big Show

Inside Retail

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.