Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year.

Payment Services 130

Payment Services Planning Finance Apparel 130

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Let them enjoy their holidays and plan for their absence. Just as it starts with your consumers, it starts with your customer service people. Here are three tips that might help you plan it!

Customer Experience 63

Customer Experience Employee Engagement Returns Planning 63

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. All the elements work seamlessly together to help retailers plan, deliver and track their promotions. Learn more about our integrated retail technology platform.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Mass Relators

MARCH 31, 2024

Melanie Cook Brian Haug Brian Haug has been promoted to senior vice president, margin planning and analytics. In this role, he leads DG’s merchandise planning and margin forecasting teams. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

365 Retail

DECEMBER 7, 2021

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 140

Planning Employee Engagement Consumer Customer Experience 140

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

Inside Retail

MAY 26, 2022

Have you yourself experienced the debilitating impact of allowing frustration to consume your thinking? Keeping people informed about what you know and what plans you have in place to alleviate the pressures they are feeling will go some way toward maintaining engagement. Communicate often.

Employee Engagement 130

Employee Engagement Management Planning Consumer 130

Inside Retail

MAY 19, 2022

Coles has strong relationships with our supplier partners and a key part of that relationship is supporting their business growth plans through marketing campaigns. This taught me that even during chaos and ambiguity in the global market, businesses cannot lose sight of their long-term vision and goals.

Supermarket 130

Supermarket Management Marketing Employee Engagement 130

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. IR: A lot of savvy businesses now realise that consumers are looking for brands that support the community. It’s a simple benefit there. Whichever way you look at it, it’s a true win-win in terms of partnership.

Fashion 246

Fashion Wholesale Accessories Marketing 246

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. In a world where businesses are constantly vying for consumer attention, art can be a powerful differentiator.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Theatro

MAY 4, 2020

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52