Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 242

Returns Drop-Shipping Wholesale Shipping 242

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 259

Returns Drop-Shipping Customer Experience Customer Retention 259

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

Consumer 311

Consumer Drop-Shipping Shipping Returns 311

Inside Retail

MAY 23, 2024

As the end of the financial year approaches, Australian retailers are adapting their strategies to meet the evolving expectations of modern consumers. Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 227

Returns Location Merchant Services Drop-Shipping 227

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., ACCESS Pop-Up center courtyard at night.

Shopping 277

Shopping Consumer Drop-Shipping Shipping 277

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 203

Merchant Services Returns Drop-Shipping Checkout 203

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

SEPTEMBER 6, 2023

In addition to discounts, program members also will receive shipping perks, early access to sales and new product launches, and exclusive access to limited edition drops. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

Drop-Shipping 233

Drop-Shipping Wholesale Shipping Returns 233

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

Drop-Shipping 259

Drop-Shipping Returns Shipping Consumer 259

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Mitigating Returns. The returns are loaded onto trucks in reusable totes.

Drop-Shipping 316

Drop-Shipping Returns Supply Chain Management Shipping 316

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5% 1 through Dec.

Shopping 278

Shopping Drop-Shipping Returns Shipping 278

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

Returns 130

Returns Payment Services Drop-Shipping Shipping 130

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today.

Drop-Shipping 163

Drop-Shipping Returns Kiosk Shipping 163

Independent Retailer

OCTOBER 24, 2022

Consolidated shipping is a method of shipping where a consolidator combines individual less than container load (LCL) shipments from various shippers into one full container shipment. What is Consolidated Shipping? Participating in consolidated shipping earns the shipper preferred rates. According to C.H. LCL vs. FCL.

Shipping 82

Shipping Drop-Shipping Consumer Fashion 82

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 261

Fulfillment Drop-Shipping Customer Retention Shipping 261

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. It’s [more cost effective].”.

Returns 246

Returns Drop-Shipping Apparel Shipping 246

Inside Retail

NOVEMBER 15, 2022

As consumers expect more environmentally sustainable solutions for the packaging of products and deliveries, shippers may be missing equally compelling reasons to make the switch: significant cost savings and an increase in operational flexibility. For example, Ranpak’s automated Cut’it!

Drop-Shipping 246

Drop-Shipping Dead-Stock Shipping Shrinkage 246

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

A1 Retail

MARCH 25, 2024

With the aim of offering a new customer service and a great customer experience, Royal Mail will start offering returns and outbound drop-off services in an initial c. The outdoor and indoor Open Locker Network allows consumers to send, return and pick up parcels at a time that suits them.

Drop-Shipping 59

Drop-Shipping Consumer Returns Outdoor 59

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Drop-Shipping 263

Drop-Shipping Consumer Customer Retention Shipping 263

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 204

Merchant Services Drop-Shipping Shipping Payment Services 204

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Today’s fast-paced world leaves consumers strapped for cash and time. It just requires different avenues to attain it.

Fulfillment 184

Fulfillment Drop-Shipping Shipping Customer Retention 184

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. It changed consumer behavior and resulted in new buying habits.” 11 through Dec.

Drop-Shipping 256

Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

DECEMBER 26, 2022

Retailers know that despite high inflation and a volatile economy, consumer expectations are at an all-time high. Research shows that the majority of consumers want next-day delivery. Yet consumers don’t want to pay for speed. online shoppers expect free two- to three-day shipping.”. billion by 2027.

Fulfillment 162

Fulfillment Drop-Shipping Shipping Inventory Management 162

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order. Enter Groundfloor C lick -and-Collect lockers.

Drop-Shipping 130

Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Collect and Leverage First-Party Data .

Drop-Shipping 195

Drop-Shipping Shipping Outdoor Customer Retention 195

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 280

Returns Merchant Services Drop-Shipping Consumer 280

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

Drop-Shipping 207

Drop-Shipping Shipping Returns Consumer 207

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Approximately 73% of consumers are omnichannel shoppers, so it’s a smart strategy to be in more than one place.

Merchant Services 236

Merchant Services Payment Services Marketing Drop-Shipping 236

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. Consumers grow to rely on their subscription service providers. But the pandemic took these trends to a whole new level.

Merchant Services 278

Merchant Services Drop-Shipping Shipping Consumer 278

Independent Retailer

JANUARY 6, 2022

The holidays are always a stressful and busy time for retailers, especially this year with all of the supply chain delays eating away at consumer patience. Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy returns process.

Returns 76

Returns Drop-Shipping Shipping Consumer 76

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages.

Drop-Shipping 159

Drop-Shipping Shipping Consumer Planning 159

Retail TouchPoints

FEBRUARY 10, 2021

The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So Right-sized packaging reduces product damage which itself results in lower rates of returned goods. Structure and compliance are equally important.

Drop-Shipping 279

Drop-Shipping Shipping Marketing Consumer 279