Retail TouchPoints

APRIL 16, 2021

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion rates, but today’s consumers are increasingly prioritizing convenience across the entire shopper journey in making online purchasing decisions. Seamless, Cross-Channel Brand Experiences Have Become a Key Differentiator.

Payment Services 298

Payment Services Returns Consumer Shipping 298

Hyken

MAY 28, 2021

But now, shopping is a constant experience. So what can retailers do to make sure the customer experience in eCommerce is positive and engaging for customers? What can they do to win loyal customers in this effortless economy?? . Create seamless customer journeys? . Personalize the experience.

Customer Experience 71

Customer Experience Checkout Returns Social Commerce 71

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 215

Checkout Shipping Customer Experience Point of Sale 215

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 257

Marketing Payment Services Beauty and Health Fulfillment 257

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 224

Shipping Clienteling Returns Shopping 224

Retail TouchPoints

MAY 28, 2024

But the latest threat comes in the form of social media, with 40% of younger consumers launching their information queries on platforms like Instagram and TikTok instead of Google, according to Google’s own data. At our core, we connect consumers with businesses and when we get this right, this matchmaking just feels like magic.”

Merchant Services 254

Merchant Services Advertising Consumer Marketing 254

Inside Retail

JULY 18, 2022

The fundamental basics of retail lie in responding to consumer demand – put simply, providing everyday people with opportunities to buy the things they need and want. Whether it’s online or offline, as long as the shopping experience is friction-free, most shoppers end up happy and retailers end up winning their business.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 254

Advertising Social Commerce Consumer Marketing 254

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 242

Merchant Services Payment Services Promotions Location 242

Inside Retail

MAY 7, 2023

Living in Bangladesh, Egypt, Ethiopia, India , Indonesia, Kenya, Nigeria, and the Philippines, these digital consumers are between the ages of 6 and 26 and represent 36 per cent of the aforementioned countries’ populations. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Efforts to go green are resonating with consumers and return processes are no exception.

Returns 260

Returns Shopping Promotions Social Commerce 260

Retail TouchPoints

NOVEMBER 17, 2023

The Stitch Fix value prop has always centered around its robust data and analytics strategy — with so much insight into consumer behaviors and preferences, stylists can match shoppers to the perfect wardrobe pieces. The multi-channel initiative was developed in partnership with stylist and social media influencer Allison Bornstein.

Shipping 147

Shipping Fashion Consumer Social Commerce 147

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Checkout 178

Checkout Merchant Services Payment Services Customer Experience 178

Retail TouchPoints

DECEMBER 11, 2023

You get KIKI World , a next-gen beauty company and community-powered commerce engine. But the problem with this model, according to Garner, is that while consumers do all these activities, they don’t see very much in return for their loyalty — or their labor.

Accounting 247

Accounting Consumer Planning Marketing 247

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Returns 224

Returns Consumer Checkout Apparel 224

Retail TouchPoints

AUGUST 31, 2022

And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. Katie Thomas, Lead, and Tanya Moryoussef, Manager, Consumer Practice, Kearney Consumer Institute : “ Splurges aside, inflation is definitely a concern among consumers.

Sporting Goods 251

Sporting Goods Consumer Checkout Shipping 251

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

Fulfillment 72

Fulfillment Social Commerce Shipping Consumer 72

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

Merchant Services 265

Merchant Services Shopping Drop-Shipping Checkout 265

Retail TouchPoints

NOVEMBER 12, 2021

Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 228

Merchant Services Shipping Fulfillment Social Commerce 228

Retail TouchPoints

NOVEMBER 9, 2022

More consumers than ever are using mobile apps across their entire journey, from finding inspiration to checking out, and understanding how they are viewing the most important touch points will be vital to ecommerce success during the holiday season. Well, we know that shipping is still an issue like it was last year.

Fast Fashion 229

Fast Fashion Fashion Shipping Marketing 229

Retail TouchPoints

MAY 9, 2023

As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes. Several projects are in motion, including SHEIN Exchange, a peer-to-peer resale platform that allows customers to sell their “pre-loved” SHEIN items.

Fulfillment 243

Fulfillment Fashion Apparel Fast Fashion 243

A1 Retail

NOVEMBER 18, 2021

Over a third (36%) of consumers are planning to spend more than in 2020, an average of £363 over the weekend . In-person shopping will increase this year, but majority of consumers plan to shop online and more people than ever will use social channels to make purchases.

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

MAY 18, 2021

This group increased their online purchases by nearly 3.5X ( 343% ), according to a new global survey of more than 9,650 consumers in 19 countries conducted by Accenture. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

Fulfillment 177

Fulfillment Consumer Returns Shipping 177

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. and Singapore.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

MARCH 9, 2023

If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store. This is the piece that gets me excited, because our customer lives on social media ,” said Hawkins. “We Forever 21 is working hard to evolve its offerings in line with these new consumer demands.

Checkout 272

Checkout Marketing Fashion Shipping 272

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

Payment Services 76

Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

FEBRUARY 9, 2022

And as they become more important structures versus things just made out of shipping crates, they’re creating another layer of the city that hadn’t existed before. From just being operated by restaurants they’re expanding to having retail, bike parking and play spaces.

Visual Merchandising 255

Visual Merchandising Location Shipping Shopping 255

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. And then the final bucket is optimizing operations.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? This could include any one or combination of stores, catalogs, social media, the phone, online. TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience).

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

JULY 9, 2021

Found themselves having to go to other three pll’s to sell on Amazon because Amazon just wouldn’t accept all of their goods and so if you’re going to say oh you know what I’m going to put all my eggs in Amazon’s basket and have them ship all of my.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail Geek

OCTOBER 6, 2022

Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [14:26] Right.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

JANUARY 12, 2024

No Live Streaming Commerce Still not meaningful in US in 2023 (less than 5% of social commerce in US) Yes Jason Total Score: 3 of 5 Scot : Amazon uses this 2022 setback/slowdown/reversion to the mean for a public resetting of expectations, but behind the scenes they take share and raise the bar on shipping.

Drop-Shipping 59

Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas. Progression and then this last one that we’ll talk about at the end called platforms. [19:11]

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

JANUARY 6, 2023

Matt: [2:02] Yeah have you too I like to think about my career or having two careers to date the first one was, very foundational for what I’m doing now but very quantitative, process-oriented mechanical engineering patent law Manufacturing, Ops Consulting things that had nothing to do with retail or fashion or e-commerce and then I. [2:32]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52