Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 242

Fulfillment Finance Promotions Customer Experience 242

Retail TouchPoints

APRIL 5, 2024

Contrast that to retail. consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers.

Customer Retention 288

Customer Retention Marketing Consumer Shopping 288

Retail TouchPoints

OCTOBER 14, 2021

Retailers and consumers alike are bracing for a holiday season much like the last — masks look set to remain a top stocking-stuffer; “supply chain” has a become a daily topic in mainstream media; and parents are gearing up for tears with the top toys of the year already predicted to go out of stock. Early Birds Get the Products.

Marketing 284

Marketing Promotions Consumer Customer Experience 284

Retail TouchPoints

SEPTEMBER 30, 2022

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. Capitalizing on In-Store Advertising.

Marketing 262

Marketing Promotions Advertising Comparison Shopping 262

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 Exceptional customer experience. Self-checkout.

Payment Services 223

Payment Services Checkout Inventory Management Customer Experience 223

Retail Focus

OCTOBER 17, 2023

However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events. Keeping consumers engaged Drytac is a specialist provider of self-adhesive materials used in all manner of décor projects, including some within the retail space.

Outdoor 162

Outdoor Promotions Customer Experience Marketing 162

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. Or ask a customer for their email address, or deliver a promotion? View the session on demand.

Point of Sale 268

Point of Sale Checkout Consumer Promotions 268

Retail TouchPoints

MARCH 26, 2024

Leading the charge in innovative, consent-driven strategies is the adoption of zero-party data , or data that consumers proactively share with a brand. This privacy-friendly approach empowers retail brands to create hyper-personalized targeting tactics, fostering genuine connections while respecting user privacy.

Advertising 228

Advertising Apparel Consumer Marketing 228

Retail TouchPoints

FEBRUARY 23, 2021

In fact, some major retailers reported double-digit growth in ecommerce sales during Q2, right at the outbreak of the pandemic. With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. In fact, Smartly.io

Advertising 251

Advertising Social Commerce Consumer Marketing 251

Retail TouchPoints

NOVEMBER 23, 2022

While cannabis is a unique business in many ways, it ultimately behaves a lot like more traditional retail categories, particularly consumer packaged goods, pharmacy and spirits, according to Meth. Are you doing patient appreciation days or customer appreciation days with specific brands? Do you have signage set up?

Marketing 259

Marketing Promotions Retail Marketing Returns 259

Cross Cap

FEBRUARY 1, 2018

Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. Retailers simply can’t compete; discounting and price-matching is only suitable as a short-term strategy, eventually leading to low-profit margins.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retalon

AUGUST 16, 2019

In any business undertaking that caters to a consumer marketplace, there are two major challenges – delivering an experience that feels personalized to shoppers, while simultaneously creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge.

Management 245

Management Marketing Customer Experience Inventory Management 245

Retail TouchPoints

OCTOBER 27, 2021

Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. This blind spot has always foiled retail marketers, but the issue has become more urgent as CMOs demand greater attribution and measurement for every ad dollar spent.

Marketing 277

Marketing Customer Experience Finance Retail Marketing 277

Retail Focus

FEBRUARY 2, 2024

Surviving and thriving in today’s competitive retail market requires more than offering quality products at best prices. It is more about providing top-notch customer services to give them a reason to choose your brand over the others and recommend it as well. Exceptional customer service goes beyond driving sales.

Promotions 130

Promotions Customer Experience Marketing Retail Marketing 130

Retail Bound

DECEMBER 26, 2023

Product launches from manufacturers have been a crucial part of the retail industry for many years, serving as a driving force for companies to stay ahead of competitors and meet the ever-changing demands of consumers. Sustainability As consumers become more environmentally conscious, sustainability has become a top priority for many.

Retail Trends 52

Retail Trends Promotions Consumer Marketing 52

365 Retail

APRIL 2, 2024

Tokinomo has seen firsthand that innovative promotional strategies can greatly increase sales and create unmatched customer loyalty. Redefining Private Labels The evolution of private label brands from basic, economical options to key players in the retail market is a reflection of creativity and strategic marketing.

Point of Sale 40

Point of Sale Promotions Advertising Consumer 40

I Vend

APRIL 22, 2024

Of all the consumer electronics, the favourite by a mile is the smartphone. In a survey of 10,045 consumers, 95% said their ‘most used electronic device’ was their smartphone, and sales account for half of the trillion dollars revenue in 2024. Today’s ‘must-have’ device is tomorrow’s ‘has been’.

Thrift Store 52

Thrift Store Point of Sale Inventory Management Returns 52

Inside Retail

APRIL 28, 2021

Like many talented industry professionals last year, Uniek founder Katherine Gracey was motivated to finally take the plunge and launch her own loungewear direct-to-consumer business. You launched Uniek with the aim to shine a light on older women who are normally overlooked by other retailers. Keep it simple.

Fashion 246

Fashion Marketing Promotions Customer Experience 246

Retail Minded

JANUARY 4, 2022

Retail marketing has never been the same, especially with the changes brought about by the pandemic. These significant changes in the digital and marketing spaces altered customer expectations, shopping processes, and online experiences. Retail marketing isn’t easy. Facial Recognition .

Store Layout 98

Store Layout Marketing Promotions Retail Marketing 98

Retail Prophet

AUGUST 11, 2023

E-commerce, which in 2003 amounted to a rounding error on most retailers’ profit and loss statements, has become table stakes for any business wishing to survive. But the shift is bigger than consumer-facing innovations. Because, as it turns out, attracting attention and promoting recall are what art does best.

Consumer 52

Consumer Customer Experience Promotions Advertising 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture. Physical Stores. image: NRF.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. BI is becoming more readily available to all sizes of retail stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

365 Retail

OCTOBER 31, 2022

While consumers are still preoccupied with settling into back-to-school routines, forward-thinking marketers know it’s time to kick their efforts into high gear. As it stands, the United Kingdom is the leading holiday retail spender in Europe. . Getting your customer data clean. Customers’ lives evolve.

Marketing 52

Marketing Customer Retention Retail Marketing Consumer 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

365 Retail

DECEMBER 21, 2022

Once again, we find ourselves amidst the festive season, with retail spaces battling it out for all-important consumer attention. In-store screens can be used to engage with shoppers and show promotions or product information, which all serve as part of the customer journey.

Promotions 75

Promotions Outdoor Fulfillment Advertising 75

Shopper Motion

DECEMBER 19, 2022

Personalization is a key trend in the retail industry, with consumers increasingly expecting a shopping experience that is tailored to their individual needs. This data can provide valuable insights into customer behavior and preferences, which can be used to tailor the shopping experience to individual customers.

Store Layout 52

Store Layout Customer Experience Shopping Promotions 52

Inside Retail

MARCH 21, 2023

These companies provide trusted sources of information that save consumers’ time by quickly sorting through the vast amount of available information. For a retail brand, this approach can involve offering in-depth product reviews and comparisons or creating helpful buying guides for different product categories.

Promotions 130

Promotions Customer Experience Marketing Shopping 130

A1 Retail

OCTOBER 13, 2022

By Elissa Quinby, Senior Director, Retail Marketing at Quantum Metric. Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. The ever-changing retail landscape. Broadening delivery partnerships.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. Retail analytics insights play a pivotal role in strategic decision-making.

Inventory Management 41

Inventory Management Management Consumer Marketing 41

Retail Next

FEBRUARY 19, 2020

In the face of uprising challenges, retail brands must continue to expand the consumer base, build customer relationships, increase brand awareness, boost consumer relationships, enhance loyalty, and much more. Catering to ever-changing customer demands. Maintaining customer loyalty.

Management 59

Management Marketing Shipping Shopping 59

Wiser

SEPTEMBER 12, 2022

Generally speaking, larger companies have merchandisers that are able to work closely with retail marketing teams to create displays that fit in with brand’s overall image and goals. Independent retailers have control over their own displays and can create them without the constraints of a brand’s guidelines.

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Retail Next

JANUARY 23, 2020

Just because people are spending more time online, however, doesn’t mean non-Amazon retail businesses aren’t viable. In fact, the internet is crucial to the success of all retail businesses. . Forty percent of consumers buy more from retailers that provide a personalized shopping experience across digital and in-person channels.

Marketing 52

Marketing Promotions Shopping Finance 52

Retalon

AUGUST 16, 2019

Any business that caters to a consumer marketplace deals with 2 common challenges. Delivering an experience that feels personalized to shoppers, while also… Creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand.

Fulfillment 32

Fulfillment Customer Experience Markdowns Consumer 32

Retalon

SEPTEMBER 11, 2020

Demand is an economics concept that describes the willingness of consumers to purchase a specific product at a specific price. Therefore, demand forecasting is a statistical prediction of the willingness of consumers to purchase specific products, at a specific price, in a specific time frame. Demand Forecasting Methodologies.

Payment Services 41

Payment Services Promotions Accounting Fulfillment 41

Rangeme

MAY 9, 2022

Whether our customers are dining in or shopping for a dinner party, they trust our advice and opinions on products. Our customers tend to be very engaging and curious, so most of our products are hand-sell items, which makes our customers’ experience truly unique compared to our competitors.

Specialty Store 52

Specialty Store Shipping Planning Outdoor 52

Retalon

DECEMBER 8, 2021

In fact, recent McKinsey industry research found that when delivery (fulfillment) times are too long, almost half of consumers will shop elsewhere. It used to be that consumers mostly shopped at stores geographically close to them. Optimizing the order fulfillment process flow – 5 retail operations. Why is this happening?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41