Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 219

Advertising Store Operations Merchant Services Wholesale 219

Wiser

JULY 11, 2022

Constantly Changing Customer Expectations. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. On top of this, a lot of time and effort goes into replacing employees. 3: Personalize Consumer Shopping Experiences.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. However, now the larger CPG companies have entered the game to deliver exactly what consumers are looking for. Who knew such a strategy would work for them?

Employee Engagement 224

Employee Engagement Consumer Marketing ATS 224

Hyken

AUGUST 18, 2023

AI-driven customer service offers numerous benefits, including improved efficiency, personalized experiences, and real-time assistance. However, as companies embrace AI, they must also consider the wellbeing of their employees, who play a vital role in delivering outstanding customer experiences.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 185

Drop-Shipping Shipping Outdoor Customer Retention 185

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. With the average American consumer spending more than $2,000 a year on coffee, this sounded like an incredible deal for coffee drinkers — begging the question, how could Panera possibly justify such generosity? For just $8.99

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? This next age of retail should focus on how organizations can capture the value and power of every employee.

Finance 227

Finance Employee Engagement Supermarket Management 227

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Beyond digital innovation, one of the critical elements the pandemic has highlighted is the critical role of employees at all levels of retail and consumer services.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. What is Retail Customer Experience?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Cisco Retail

MARCH 8, 2022

Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. Just as they have done for customers, retailers must improve the employee experience by investing in four key areas.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. They also deliver rapid results, complementing longer term brand building strategies.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. How to Ensure Your Customers Remain Satisfied & Loyal by Olivia Parkinson.

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 139

Planning Employee Engagement Consumer Customer Experience 139

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Here are my top five picks from last week.

Customer Retention 18

Customer Retention Customer Experience Consumer Marketing 18

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 289

Customer Experience Employee Engagement Management Consumer 289

365 Retail

JULY 13, 2021

This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking. By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Enabling New Customer Engagement Norms and Models.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 76

Management Payment Services Employee Engagement Store Operations 76

A1 Retail

MARCH 21, 2023

Transformative employee engagement platforms Depoint provides enterprise customers with an easy-to-use platform that integrates their existing business and staff management tools – offering a unified way of executing tasks and managing data.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Theatro

MAY 4, 2022

For small teams, every person has greater responsibility, leading to an increased need for high employee engagement and productivity. In larger teams, however, keeping employees aligned on all the day’s priorities and communicating team-wide announcements remain significant challenges.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97