Retail TouchPoints

JUNE 28, 2022

Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data. They should] take that data and put it to use to automate the customer experience to drive insights into what consumers really prefer and what they will engage with.

Consumer 269

Consumer Promotions Comparison Shopping Shopping 269

Mass Relators

OCTOBER 25, 2023

This year, the ease of making returns has moved ahead as a leading reason shoppers choose to shop in stores, outpacing comparison shopping. In fact, eight in 10 of them agree the investment in self-checkouts is paying off as this technology allows associates to work on higher value tasks and improves the customer experience.

Checkout 52

Checkout Payment Services Shrinkage Returns 52

Retail TouchPoints

MAY 5, 2021

Learning about the different models, comparison shopping, getting price quotes, looking into features — all of that’s happening online, prior to the actual transaction, which then the consumer goes to do in person. The numbers speak for themselves: Online sales of alcohol in the U.S. were up 80% last year, approaching $5.6

Returns 274

Returns Consumer Marketing Comparison Shopping 274

Retalon

AUGUST 20, 2019

This has spurred a lasting debate about whether or not brick-and-mortar stores will remain relevant as more and more consumers subscribe to the convenience of shopping online. This is because today’s competitive advantage in retailing can often come down to the customer experience. Still, real-world retail operations persist.

Fulfillment 32

Fulfillment Comparison Shopping Markdowns Promotions 32

Retalon

AUGUST 20, 2019

This has spurred a lasting debate about whether or not brick-and-mortar stores will remain relevant as more and more consumers subscribe to the convenience of shopping online. This is because today’s competitive advantage in retailing can often come down to the customer experience. Still, real-world retail operations persist.

Fulfillment 32

Fulfillment Comparison Shopping Markdowns Promotions 32

Retail TouchPoints

MARCH 23, 2021

Own your audience’s comparison shopping experience. Comparison shopping is a major part of the showrooming experience for most consumers. In a branded B&M environment, the comparison process works to your advantage: you win no matter which item they choose to buy.

Comparison Shopping 278

Comparison Shopping Consumer Shopping Location 278

Inside Retail

SEPTEMBER 19, 2022

Meta’s value proposition in shopping has been thin on both sides of the equation. On the seller side, we’ve become used to having control over the customer experience, and the ability to tell our brand stories, build niche-specific tools and content, and have ownership of customer data.

Shopping 130

Shopping Payment Services Advertising Comparison Shopping 130

Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. One study found that 42% of consumers will make additional purchases after a positive experience with a business, and many will become loyal customers.

Shipping 183

Shipping Checkout Fulfillment Comparison Shopping 183

Retalon

SEPTEMBER 11, 2020

Demand forecasting drives most of the business’ performance metrics by reducing inventory costs, increasing turnover, and improving the customer experience. On top of that, even smaller retailers must address the multi-channel reality of today’s shopping environment. But those factors are just the tip of the iceberg.

Payment Services 41

Payment Services Promotions Accounting Fulfillment 41