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David’s Bridal to Debut New Store Format Designed for One-on-One Customer Experiences

Retail TouchPoints

The planned upgrades follow soft launches of the concept earlier this year in Torrance, Calif., The revamped stores will feature a new layout designed to support one-on-one customer experiences. “We remain focused on continuing to expand and enhance our customers’ shopping experience.

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Managing retail touchpoints for a positive customer experience

Retail Focus

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . What lessons can be learned?

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies.

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How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise

Retail TouchPoints

The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology over the next three years. Investing in ‘Integrated Luxury’. A visualization of how the Stylyze platform works.

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . What lessons can be learned?

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‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

Retail TouchPoints

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.