Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)
Retail TouchPoints
JANUARY 23, 2023
When you order Dippin’ Dots, it has to remain very, very cold — it can’t even go into a regular home freezer — so it’s shipped in a cooler with dry ice,” explained Dana Knudsen, Senior Director of Marketing at Dippin’ Dots in an interview with Retail TouchPoints. A user can then select the date that they would like the item to be delivered.
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