2023: The Year of Customer Retention? Retail Tech Predictions
Retail Assist
JANUARY 17, 2023
Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. As consumer spending is squeezed, acquiring new customers will be costly and more difficult. The post 2023: The Year of Customer Retention?
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