Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

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Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

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Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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I Vend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way. trillion by 2027.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. But Jenkins is the first to admit that JWO-style tech won’t be a fit for every retail situation.

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Retail TouchPoints

AUGUST 22, 2023

The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

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Retail TouchPoints

OCTOBER 28, 2021

Hitachi Vantara has launched the Grab-N-Walk Out solution, which is designed to help customers take want they want, pay and leave with minimal friction. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video.

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

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Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions.

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M19 Retail

JULY 5, 2023

MIAMI, FLORIDA, July 5, 2023 – Mi9 Retail, a leading provider of Retail Software, is pleased to announce that the Aubuchon Company has successfully piloted Mi9 Store Self-Checkout in their hardware and home improvement stores. Mi9 Store Self-Checkout software uses intuitive and highly configurable UX to engage customers and process sales.”

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Star Miconics

APRIL 1, 2022

Star Micronics releases the mG-T12, mG-T30, and mG-T60 point-of-sale scales built for accuracy. Somerset, NJ – March 28, 2022 – Continuing its philosophy of “Always Leading – Always Innovating,” Star Micronics presents its new line of point-of-sale (POS) scales, the mG-T Series. cdorner@starmicronics.com 848-216-3318.

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Retail TouchPoints

JULY 21, 2023

“We believe the future of grocery will lean heavily into personalization — whether it’s achieved through in-store smart carts or by providing the best possible ecommerce experience for our customers,” said Chace MacMullan, Senior Director of Digital Experience at Schnucks in a statement. “We

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Wiser

DECEMBER 10, 2019

The in-store shopping experience has a number of benefits for consumers. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. The alternative is shoppers who dread the checkout.

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Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Retail TouchPoints

APRIL 3, 2024

Amazon spokesperson Carly Golden, quoted by CNBC , said “We’ve heard from customers that while they enjoyed the benefit of skipping the checkout line with Just Walk Out, they also wanted the ability to easily find nearby products and deals, view their receipt as they shop and know how much money they saved while shopping throughout the store.”

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

APRIL 23, 2024

market — recently raising its fees for TikTok Shop sellers in the U.S. It’s being rolled out in conjunction with compatriot brands Meta and Snap and is already having an impact: Snap’s partnership with Amazon to enable in-app shopping helped to boost Snap’s share price by 7.4%. With more than 100 million U.S.

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Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. With Tap to Pay on iPhone, millions of businesses using Stripe can enhance their in-person commerce experience by offering their customers a fast and secure checkout.”.

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I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? No more lines at checkouts.

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Now, they have the added appeal of more hygienic shopping as well. Taking frictionless a step further, some retailers are making enormous strides in fully automated checkout.

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Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

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Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. In this sense, payments have earned their spotlight. The best part?

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Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Lastly, you must drop by your favorite coffee shop to get that caffeine fix that will help you through the rest of your day. Shopping for Effective Device Management and Security.

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Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

DECEMBER 13, 2021

Drawing on the team’s nickname, the WooSox Market at Polar Park uses AI-powered cameras and the cloud to offer a fully autonomous retail experience, enabling fans to shop for ballpark snacks and memorabilia and then pay without scanning, waiting in line or stopping to check out.

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