Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

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Payment Services Checkout Returns Customer Experience 257

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

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Customer Experience Checkout Customer Retention Promotions 52

I Vend

JANUARY 11, 2024

January is the season of returns – the rate at which shoppers bring back goods in the post-holiday returns period jumps by almost 9% * compared to the rest of the year. iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling.

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Returns Management Inventory Management Point of Sale 52

Retail TouchPoints

FEBRUARY 6, 2024

The new store also features mobile checkout from anywhere in the store and smart mirrors in fitting rooms that identify the customer’s products, including size and color, as well as offering personalized product or styling recommendations.

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Location Shopping Fast Fashion Checkout 211

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

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Returns Management Inventory Management Point of Sale 95

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

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Fulfillment Inventory Management Returns Point of Sale 291

I Vend

MAY 8, 2024

Here’s some of the key ways that an integrated POS systems for wine and liquor can underpin growth strategies for wine and liquor stores: POS – integrated POS software for wine and liquor stores helps with efficiency at the checkout, enhancing the customer experience and streamlining operations in wine and liquor stores.

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Shrinkage Inventory Management Payment Services Point of Sale 81

Retail TouchPoints

SEPTEMBER 19, 2023

Cashierless technology has traditionally relied on having inventory placed into well-defined spaces, such as the MicroMarket operating in a Dave & Buster’s restaurant, which allows the technology’s computer vision to more easily “see” items that customers pick up and take with them. “At

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Apparel Payment Services Checkout Location 242

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? So they harnessed the power of technology to develop online/offline integration, for a single, seamless retail experience. Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Read more about how to create a frictionless checkout.

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Checkout Payment Services Inventory Management Customer Experience 52

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Amazon’s Just Walk Out technology supports our smart medicine strategy by providing high-tech solutions to our patients, visitors and co-workers, even with food service,” said Paul P.

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Payment Services Accounting Checkout Apparel 231

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

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Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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Inventory Management Management Fulfillment Supply Chain Management 244

Retail Minded

MARCH 16, 2024

This is not about bombarding customers with generic sales pitches; it’s a sophisticated strategy that anticipates needs and influences purchasing decisions by resonating on a personal level. Increased customer satisfaction and loyalty — because when customers feel understood, they are more likely to return.

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Checkout Inventory Management Clienteling Point of Sale 98

I Vend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often?

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 265

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need. And 2021 was itself a record year for foot traffic.

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Checkout Location Shopping Consumer 294

I Vend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Star Miconics

OCTOBER 6, 2023

This groundbreaking change allows licensed cannabis cultivators and retailers to connect directly with consumers in a market-style setting, creating a new avenue for cannabis sales. But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets?

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Payment Services Marketing ATS Checkout 97

I Vend

JULY 15, 2022

Customer satisfaction and employee satisfaction are the two sides to the thriving retail business coin. Happy customers buy more, return more and tell others. Both can be boosted by great retail technology – a single investment that helps to drive both customer and employee satisfaction.

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Payment Services Checkout Point of Sale Kiosk 97

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. So the first common feature we see in successful retailers is their customer-centricity.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off.

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Retail Trends Payment Services ATS Checkout 175

I Vend

DECEMBER 10, 2023

Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. A single stock pool gives a clear view of every item of stock, no matter where it sits, to ensure that retailers can get it to where the customer wants to buy.

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

I Vend

JANUARY 17, 2024

iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling. Then there’s the environmental impact of returns: many returned items are not resold, and are instead sent to landfill or incinerated.

Inventory Management 52

Inventory Management Returns Management Point of Sale 52

I Vend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.

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Point of Sale Inventory Turnover Management Inventory Management 111

V Count

MAY 6, 2024

If customers find that the store lacks variety or does not carry the specific products they are looking for, they are likely to leave the store without making a purchase. Long Checkout Lines : The efficiency of a store’s checkout process can also impact a customer’s shopping experience.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

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Payment Services Location Customer Experience Consumer 271

I Vend

APRIL 22, 2024

. • Sales Optimization – the competitive nature of the electronics retail market and the rising price of products at wholesale (driven by global supply chain restrictions and geopolitical events) means tight margins, so streamlining retail operations to drive down cost is a priority.

Thrift Store 52

Thrift Store Point of Sale Inventory Management Returns 52

I Vend

JULY 10, 2023

Customers must be able to engage in the way that suits them, and we know that they tend to be ‘channel blind’ – that is, they don’t think about which channel they are using, just what is the most convenient. That means that your in-store point of sale (POS) must be fully integrated with your digital commerce store.

Payment Services 98

Payment Services Merchant Services Point of Sale Customer Experience 98

I Vend

JULY 10, 2023

Customers must be able to engage in the way that suits them, and we know that they tend to be ‘channel blind’ – that is, they don’t think about which channel they are using, just what is the most convenient. That means that your in-store point of sale (POS) must be fully integrated with your digital commerce store.

Payment Services 94

Payment Services Merchant Services Point of Sale Customer Experience 94

I Vend

FEBRUARY 13, 2022

Check out our flexible point of sale solution. We examine why staying ahead of the payment types game is essential for retailers, and how integration is the key to reducing friction and increasing sales. million shoppers in the UK said that they avoided buying from retailers that don’t offer BNPL options at the checkout.

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Payment Services Checkout Point of Sale Customer Experience 98

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Fulfillment Location Checkout 183

I Vend

APRIL 12, 2022

It allows you to understand more about their preferences, which in turn means you can serve them better and enhance their customer experience – increasing the CLV. Engagement and experience in retail – customer experience is an essential element of increasing customer lifetime value.

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Payment Services Customer Retention Customer Experience Promotions 98

I Vend

DECEMBER 1, 2021

Learn how you can offer the best customer experience ever. Gift #7 – The loyalty program experience We know that customers love loyalty programs , and receiving coupons or a gift card. Gift #8 – Channel Agnostic Loyalty Customers are ‘channel blind’.

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Payment Services Point of Sale Fulfillment Checkout 52

Star Miconics

NOVEMBER 18, 2022

Where the Point-of-Sale Comes In. One of the most central areas in any retail store is the point-of-sale (POS). This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless.

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Merchant Services Payment Services Kiosk Point of Sale 52

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. We’ve also been involved in more detailed discussions about things like clean checkouts, as well as using ‘touchless’ fixtures everywhere — from the store’s entrance point to the restroom.

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Management Loss Prevention ATS Store Operations 164