Checkout Customer Experience Loss Prevention Sporting Goods 
Retail TouchPoints
DECEMBER 13, 2023
customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.
Retail TouchPoints
NOVEMBER 20, 2023
Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Address the self-checkout issue: Staffing constraints have made self-checkouts a popular fixture in stores of all sizes. Throughout his retail career, loss prevention remained a focus.
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