Hyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares something I had not heard of: how Walt Disney created “the desired path.” Here are my top five picks from last week.

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Checkout Customer Experience Customer Retention Accounting 55

Retail Wire

NOVEMBER 22, 2021

The number of self-checkout machines shipped globally increased 25 percent this year. Unfortunately for retailers using them, consumers are not thrilled with the experience. Sixty-seven percent of consumers have encountered problems when trying to check themselves out of stores.

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Retail Wire

AUGUST 10, 2022

Kroger is introducing self-checkouts with conveyor belts like conventional registers into 20 additional stores in the Cincinnati area.

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Checkout 130

Independent Retailer

NOVEMBER 3, 2022

79 percent of customers expressing their preference for checkout-less shopping. Checkout free-shopping is a cashier-less checkout system that detects shoppers’ product preferences and bills them when they close their shopping trip. Cashierless checkout may be the way of the future with how well shoppers are responding.

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Retail Wire

APRIL 27, 2022

Kroger is expanding self-checkouts with conveyor belts to stores in the Cincinnati area as well. The conveyor belts enable customers to check themselves out with larger orders that aren’t feasible on standard self-checkout stations. Dayton, OH, and Northern Kentucky.

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Retail Gazette

JULY 3, 2023

Shoppers who prefer to use self-service checkouts may have noticed some changes of late. The homewares giant tells Retail Gazette it has an optional checkout method called scan and pack, which had been around for about 18 months, where shoppers can use the Ikea app to scan products while they shopped.

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Small Biz Trends

NOVEMBER 8, 2021

Pros of Letting Shoppers Checkout with Amazon Pay. Cons of Letting Shoppers Checkout with Amazon Pay. This article, " Let Shoppers Checkout with Amazon Pay " was first published on Small Business Trends. A few other fees for charitable organizations and some cross border payments depending on the payment method used.

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Retail Wire

JUNE 2, 2022

Alimentation Couche-Tard said it will install more than 10,000 touchless self-checkout machines in over 7,000 stores over the next three years under its Circle K and Couche-Tard convenience banners. The machines from Mashgin boast a 99.9 percent accuracy rate.

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Checkout 130

Inside Retail

JANUARY 17, 2022

Your online checkout is an opportunity to give customers what they want, there and then. We hope this article has given you some guidance on what to consider. The post How to optimise your online checkout, one marginal gain at a time appeared first on Inside Retail. So it’s crucial not to fall at the final hurdle.

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Retail Wire

MARCH 24, 2022

Sam’s Club and its parent company Walmart claim in a lawsuit that the self-checkout feature on BJ’s Wholesale Club’s app is nearly identical to its own Scan & Go tech. “[BJ’s]

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Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site.

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Merchant Services Checkout ATS Fulfillment 239

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

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Retail Wire

JUNE 1, 2022

Tops Friendly Markets has expanded its Shop + Scan mobile checkout app to 24 additional stores. “We We are excited to continue the expansion of this innovative new technology and provide it to even more customers throughout our service area,” said Jill Sirica, manager of digital marketing at Tops. It’s so easy to use.

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Retail Wire

JULY 11, 2022

Labor savings is the major catalyst behind self-checkouts in stores even as research shows high disapproval rates for the technology. “If everyone else is doing it, you look like an idiot if you don’t have it,” said David D’Arezzo, a former executive at Dollar General and Wegmans. ”

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Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

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Customer Retention Customer Experience Checkout Consumer 52

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

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Customer Experience Checkout Management Brand Management 54

Retail TouchPoints

JULY 17, 2023

This article explores popular and non-trivial use cases and examples of how IoT tech can help retail companies. Self-checkout. Self-checkout systems in retail stores significantly streamline the customer experience and improve stores’ operational efficiency, eliminating the need for customers to wait in long queues to buy goods.

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Payment Services Checkout Inventory Management Customer Experience 219

365 Retail

NOVEMBER 22, 2023

The camera points at the scan area of the self-checkout terminal. Was an item passed by the scanner without scanning it or was probably another article scanned instead? Was an EAN code covered by a finger, or two articles held in front of each other? Does the article match the EAN code?

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Payment Services Loss Prevention Checkout Shopping 106

Mike Anthony

JUNE 28, 2022

Articles and secondary reports are a critical part of any journey to get a better understanding of shopper behavior. LinkedIn is full of articles making hyperbolic claims based on data. A recent report shared widely on LinkedIn suggested that (and I quote) ‘97% of shoppers use self-checkout’. The data is wrong.

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Checkout Shopping Marketing ATS 130

Chute Gerdeman

FEBRUARY 13, 2023

The post Self-Checkout: The Good, The Bad & The Future appeared first on Chute Gerdeman.

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Checkout Customer Experience Consumer 52

Retail TouchPoints

JULY 12, 2023

Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Payment Services Inventory Management Checkout Loss Prevention 202

Retail Focus

SEPTEMBER 27, 2022

In this article, we will discuss some of the payment trends revolutionizing retail in 2022. . This online payment option has a convenient and instant checkout procedure based on years of improvement in the company’s checkout optimisation.

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Payment Services Checkout Accounting Marketing 130

Retail Wire

APRIL 7, 2023

Takahiro Tambara, chief information officer at Uniqlo’s parent, Fast Retailing, said mini RFID chips placed in the price tags enable customers to check themselves out of stores.

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Retail Focus

APRIL 11, 2024

In this article, we’ll discuss the challenges faced in processing retail payments, the role efficient payment solutions play in business success, and the steps you can take to optimise your retail operations.

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Payment Services Merchant Services Customer Experience Checkout 130

Small Biz Trends

SEPTEMBER 3, 2021

With Square Online Checkout you get a proven alternative platform to start accepting online payments from anywhere, and more functionality for the growing cashless and contactless payment processing future. Square Online Checkout, Payment Simplified. And this is where Square Online Checkout’s payment flexibility plays a big role.

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Payment Services Checkout Point of Sale Fulfillment 140

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. Cyberattacks and network outages can disrupt operations and erode customer loyalty.

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Payment Services Wholesale Store Layout Inventory Management 237

Retail TouchPoints

SEPTEMBER 14, 2023

As Ellen Garbarino and Julie Edell point out in their recent article , asking too much of your customers’ time and energy can lead to a negative experience that, in turn, can affect your ability to convert. The next step is to help guide the consumer to the options that you know they will be interested in.

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365 Retail

JANUARY 4, 2024

In this article, we’ll explore five key strategies that retailers should focus on to keep their businesses thriving. 3 Seamless Checkout The checkout process in 2024 needs to be as smooth as silk. Customers expect a quick, easy, and secure checkout, whether they’re shopping online or in-store.

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Payment Services Checkout Boutique Customer Experience 52

Cisco Retail

DECEMBER 14, 2021

In this article, we are going to show you an example of how we are utilizing GitLab CI/CD with Kubernetes, Istio, and APIClarity to deploy a sample microservices app and control the lifecycle management of our sample application. Please check out the site and docs [link] , checkout the GitHub repo, [link]. Checkout the Github repo.

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Checkout Shopping Management ATS 124

Retail TouchPoints

JANUARY 3, 2023

This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Fake accounts are often aged so they appear legitimate and circumvent validations during checkout. Shoppers expect a frictionless, optimized experience from login to checkout. Some of the key strategies include: 1.

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Merchant Services Payment Services Accounting Checkout 282

Hyken

APRIL 4, 2023

Today you’re seeing options at checkout for tips as high as 30%. According to an article in RetailWire , some tipping options start at 25%. Tip creeping refers to additional businesses where tips are now expected. I recently bought a candy bar and paid through the store’s self-service checkout system.

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Checkout Consumer Shopping ATS 103

Retail TouchPoints

MARCH 30, 2022

An eMarketer article recently stated, “To align with usage trends, checkout providers will double down on optimizing the mobile payments experience.” In the Gen Z purchase behavior article, Parkkinen mentions Gen Z’s method of brand research as being social-focused. Understanding Each Platform’s Role in Social Commerce.

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Retail Minded

JUNE 3, 2023

In this article, we’ll explore some of the most effective ways to keep your store safe and secure. Implement a Bag Check Policy A bag check policy can help prevent theft by discouraging customers from stealing items, even in stores with self-service checkouts.

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Retail TouchPoints

FEBRUARY 22, 2021

You can’t check out a news site or industry publication without seeing articles about how COVID-19 has disrupted countless industries, including retail. As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa). Create Micro Experiences.

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Kiosk Customer Experience Point of Sale Checkout 244

VMS

JUNE 28, 2021

The article says Walmart’s loss prevention team began investigating the alleged thefts in March after noticing a “series of suspicious transactions” related to the app. The Mesa, AZ police department explained: “The suspects would enter the stores and scan the items using a smartphone in order to use the quick pay at the checkout.

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Retail Wire

DECEMBER 27, 2021

The Sprinkles cupcake chain has replaced cashiers with self-checkout kiosks. Tablets are replacing cahiers at some Starbucks. White Castle and Buffalo Wild Wings are testing robots that flip burgers or make chicken wings. A consultant says impatient customers are ok with it all.

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Retail Wire

JANUARY 3, 2023

Shopify has launched a new service called Commerce Components that enables enterprise clients to customize functions they use on their e-commerce sites, such as back-office and checkout functions.

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