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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. Have you recently taken your business online? Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Research indicates that tech-savvy consumers expect a response within 10 minutes.

article thumbnail

Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. Have you recently taken your business online? Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Research indicates that tech-savvy consumers expect a response within 10 minutes.