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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

The global digital gift card market is expected to reach $724.3 billion by 2028, rising at a market growth of 14.2% The Brands that Benefit Brands across the spectrum, especially those in entertainment, telecommunications and retail, have capitalized on the flexibility digital top-up cards offer. In the U.S.,

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Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold

Retail TouchPoints

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

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AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

At the heart of non-linear CX is AI with its conversational and generative capabilities. This proactive approach is seen in multiple industries, from telecommunications — where providers address network issues before they affect users — to ecommerce platforms that engage customers at critical moments to prevent shopping cart abandonment.

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How NTI and Cisco Networking Academy are preparing Egypt for the IT jobs of the future

Cisco Retail

But a challenge accompanies that, as there is an excess supply of young labor-market entrants with high education levels. For its efforts in workforce development and improvement in Egypt, Cisco Networking Academy partner, the National Telecommunication Institute (NTI), is a deserving winner of a Be the Bridge award.

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Utilizing the External Data Boom for Digital Shelf Optimization

Retail TouchPoints

Publications about marketing often invoke the comparison of a digital shelf with a physical one. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. However, this isn’t enough even if the company is operating in a local market only.

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Dell’Oro Names Cisco the 2021 Overall SASE Market Share Leader

Cisco Retail

So full, in fact, that the entire SASE vendor market grew 37% in just a year between 2020 and 2021. In the rush to compete in the market for the future of networking and security, vendors positioned themselves as SASE without offering a truly integrated approach that’s critical to SASE success. The SASE landscape is full of vendors.

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CX Cloud energizes large-scale digital transformation at Enel

Cisco Retail

Anna: Thanks to its sustainable and fully integrated business model, Enel is a leader in the global energy market – pushing towards value creation in the energy transition. Cisco: What are your individual roles and main areas of responsibility at Enel? Cisco: What would you like us to know about Enel?