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How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

Returns 147
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How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

Returns 147
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 224
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Here’s why discount luxury business Azura Fashion Group is going circular

Inside Retail

Australian fashion tech business Azura Fashion Group is banking on the booming circular economy for growth. Azura Fashion Group was born out of the uproar caused by Burberry’s revelation in 2018 that it had destroyed millions of dollars worth of excess stock, rather than sell it at a discounted price, to protect its brand image.

Fashion 246
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Modern Luxury Media Merges Content and Commerce with New Fashion Rental Service

Retail TouchPoints

Members also will have the option to buy the items at a discount. ModLux.Rent members can receive up to three items at a time and keep them as long as they want. Fashion subscription service Stitch Fix is also continuing to experience declines in its business.

Fashion 274
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Game on: How H&M is bringing fast fashion to the metaverse

Inside Retail

Fast fashion brand H&M recently launched Loooptopia, a Roblox game focused on creating, trading and recycling digital fashion items. Then complement fashion items with accessories, dance moves, music tracks and special effects to create different performances on the Loooptopia catwalk. million daily active Roblox players.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.