Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Even as we’ve returned to a relative “normal,” turnover is ever-present in the minds of retail leaders.

Customer Experience 289

Customer Experience Employee Engagement Management Consumer 289

Theatro

APRIL 25, 2022

The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 227

Finance Employee Engagement Supermarket Management 227

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 217

Consumer Customer Experience Fulfillment Employee Engagement 217

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. As Managing Director for SAP Labs U.S. That made it the fastest-growing software application in human history. SAP’s largest cloud addressable market.

Employee Engagement 214

Employee Engagement Consumer Marketing Management 214

A1 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. We can all learn from their methods. ” “Attitude is everything.

Employee Engagement 63

Employee Engagement Shipping Returns Customer Experience 63

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 244

Payment Services Checkout Supply Chain Management Customer Experience 244

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. We can all learn from their methods. ” “Attitude is everything.

Employee Engagement 56

Employee Engagement Shipping Returns Customer Experience 56

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Being understaffed could have a significant monetary impact on businesses, but it’s not the only negative consequence at a time when retailer are already facing increasing macroeconomic challenge. People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. When things go tough, your customer service representatives need better management, not more money.

Customer Experience 63

Customer Experience Employee Engagement Returns Planning 63

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Retail TouchPoints

JUNE 27, 2022

They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 244

Advertising Employee Engagement Consumer Marketing 244

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. The post Elevating Training and Onboarding Effectiveness for New Employees appeared first on Theatro.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Fortunately, looking at the future of in-house innovation, you may only need a matter of days. MI Academy’s award-winning HackGames is returning to Retail Week for a third year.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Inside Retail

JULY 13, 2023

Wellbeing-aligned benefits Everyone’s needs are different, so services and benefits should be adaptable to their unique needs at various life stages, and effectively curtail stress and anxiety. Subsidising psychological services or specific medications could be beneficial for some employees.

Promotions 130

Promotions Returns Employee Engagement Management 130

Inside Retail

JULY 19, 2022

Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse. This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. We all know it’s there.

Returns 130

Returns Employee Engagement Marketing Planning 130

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 109

Employee Engagement Returns Marketing Promotions 109

Cisco Retail

MAY 17, 2022

empowering flexibility, choice, and inclusion for both employers and employees alike.” At Cisco, we’ve been ‘living hybrid’ for quite some time. At Cisco, we made our transition to remote work in just 10 days. Every one of our employees will conduct hybrid work no matter where they work. It’s a fine line to tread.

Employee Engagement 134

Employee Engagement Location Management Returns 134

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. When looking at your sales process, it’s easy to lose sight of each individual step.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. It has been crazy and it’s been deeply satisfying, all at once. But we’ve managed to keep forward momentum on that, which is good.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Theatro

MAY 19, 2022

This becomes even harder, especially since I can’t see all my team at all times to put in place to provide customer service.” In addition, Theatro also provided a change management approach and implementation plan for a chain-wide rollout to deliver on Theatro’s potential. District Manager.

Store Operations 98

Store Operations Customer Experience Planning Management 98

Theatro

SEPTEMBER 27, 2022

Then you have an old phone, tablet, or desktop sitting around that you can try to sell for a fraction of its cost, or at the least wipe it before disposal so company data can’t fall into the wrong hands. CIOs know that Capex purchases almost always come with diminishing returns and constantly require maintenance and upgrades.

Payment Services 40

Payment Services Employee Engagement Management Returns 40

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Expect Curbside to be Part of the New Normal.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

At a time when retailers are fighting supply chain issues, rising inflation and having to implement and often defend COVID-19 protocols the customer experience can be lost along the way. Instead, a better customer experience would be not to place so much emphasis on closing the sale at all. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52