Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

Returns 229

Returns Fulfillment Shipping Checkout 229

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. In today’s hyper-connected world, customers have unlimited options.

Customer Experience 301

Customer Experience Clienteling Customer Retention Accounting 301

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Let’s begin!

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Let’s begin!

Management 52

Management Customer Retention Customer Experience Store Layout 52

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? Preparing for the rush.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail TouchPoints

JULY 26, 2023

Customer communications: Perhaps the most defining trait of the digital consumer of today is their expectation of transparent, real-time communications. From order placement to shipping notifications, consumers demand regular updates about their orders or returns. But like many aspects of our industry, customer retention still exists.

Fulfillment 201

Fulfillment Drop-Shipping Shipping Customer Retention 201

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. Matt Hopkins is Global Retail Director at Board.

Supermarket 252

Supermarket Grocer Customer Retention Checkout 252

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options.

Payment Services 142

Payment Services Fulfillment Returns Customer Retention 142

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Hyken

JANUARY 4, 2024

He shares five practical strategies businesses can use to increase customer retention rates. These retention strategies will build your company a community of happy customers. Why would they go elsewhere if you’ve delivered a five-star customer experience? This week, we feature an article by Ian Davi.

Customer Retention 54

Customer Retention Accounting Customer Experience Marketing 54

Inside Retail

FEBRUARY 28, 2022

During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. Reduce costs with fulfilment optimisation. What were the results?

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. A few factors in particular influence customer satisfaction for better or worse, including: Price Delivery speed Service quality. Truck driver shortages.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

V Count

FEBRUARY 2, 2024

However, there’s often an underappreciated detail, tucked beneath the surface, that can significantly impact not only the overall dining experience of the customer but also the operational efficiency of the restaurant. This essential aspect is the skill of managing customer queues. A delicious burger?

Checkout 59

Checkout Management Returns Customer Retention 59

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 280

Payment Services Checkout Drop-Shipping Customer Retention 280

Retail TouchPoints

FEBRUARY 2, 2021

Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

JULY 14, 2021

Different fonts, colors and lack of functional buttons are common mistakes that customers often find discouraging, and they can even prevent sales from happening. Difficulty in Platform Management. An ecommerce CMS (content management system) allows you to access the backend of your site and make changes and updates seamlessly.

Payment Services 251

Payment Services Checkout Customer Retention Management 251

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Hyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” me All they expect in return is empathy and a quick solution.

Customer Retention 52

Customer Retention Customer Experience Management Returns 52

Small Biz Trends

JUNE 29, 2023

This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. This guide aims to help small business owners or hiring managers attract highly competent candidates and establish a customer-centric culture within their teams.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. He said that most retailers are reducing forward buys by at least 10 per cent to compensate for deteriorating demand. “We Many economists suggest inflation has, or is close to, its peak.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. The change might have been necessitated to cater to customers but it could result in difficulty in tracking cash flow and increased vulnerability to theft unless there is a sign-in procedure. Ringing in the Wrong Total.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.

Shipping 65

Shipping Returns Customer Retention Consumer 65

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Real-time product assortments and pricing are more likely to be automated, optimizing effort, time, and management of price updates. Optimize Inventory Management. In addition, managing inventory based on market demands gives you an advantage over your competitors. Improve Customer Experience. Expand Retail Chain Stores.

Customer Retention 86

Customer Retention Inventory Management Customer Experience Kiosk 86

365 Retail

AUGUST 5, 2022

Additionally, spending time getting to know the company allows the business to tailor its services to the customer. A quality that many customers would greatly appreciate. If a company knows a customer well, this can entice customers to return to the business. Provide Useful Information. Engage On Social Media.

Customer Retention 110

Customer Retention Returns Fulfillment Customer Experience 110

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. I’ve never seen disruption happen at the speed in which it’s happening,” said Jesse Redniss, CEO of Qonsent , a platform that enables brands to collect consent permissions for first-party data. “And

Marketing 277

Marketing Advertising Consumer Customer Retention 277

Retail Minded

MARCH 8, 2023

They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

I Vend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Customer Retention 98

Customer Retention Discount Store Department Stores Target Market 98

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. Manage Inventory Accuracy. Customers get disappointed the moment they realize that a product is out of stock. Inventory management is critical to avoid such situations. Bottom Line.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Independent Retailer

APRIL 28, 2022

The cost of just about every product and service is at their highest level since 1981 , and the ripple effect on businesses is that sales are slowing as consumers look for ways to cut back on spending and make do with less. Properly executed loyalty programs can help keep customers shopping, even in the face of wavering consumer confidence.

Returns 52

Returns Customer Retention Promotions Consumer 52

Hyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. Customers play a crucial role in establishing the position of a business in the market.

Customer Retention 58

Customer Retention Management Marketing Returns 58