ATS Customer Retention Employee Engagement Management 
Retail TouchPoints
AUGUST 4, 2021
To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty.
Hyken
MAY 4, 2023
By improving customer service productivity, businesses can provide a better experience for their customers and potentially increase their revenue. With so many consumers moving their contact methods to chat and email-based tools, it’s important for customer service professionals to have the best tools at their disposal.
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