Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Some stores were left with nothing but the walls.

Management 172

Management Loss Prevention ATS Store Operations 172

Retail TouchPoints

JULY 9, 2021

A Crisis at Traditional Retail. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store. Changing a store’s heating and cooling has a direct impact on customers and staff alike. How is this managed? What level of capital is involved?

Management 263

Management Accounting Customer Experience Finance 263

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 296

Merchant Services ATS Customer Experience Marketing 296

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Store Operations 263

Store Operations Management Planning ATS 263

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. “It This will ultimately add time and tasks to their already busy day.”.

Management 221

Management Fulfillment Store Operations Consumer 221

Retail TouchPoints

NOVEMBER 29, 2022

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership that aims to streamline the customer experience through increased interactivity and customer engagement. An example is Swedish retailer MQ , which deployed the new solution in their fitting rooms.”.

Customer Experience 273

Customer Experience Store Operations Management ATS 273

365 Retail

DECEMBER 15, 2022

Other common areas of investment were a q uality end-to end customer experience (29%) , a person al ised customer experience ( 2 8 % ) and staff training (28%). . The post European retailers fearing for in-store operations during this year’s festive period appeared first on 365 RETAIL | Retail Technology News.

Store Operations 78

Store Operations Customer Experience Promotions Management 78

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 261

Inventory Management Customer Experience Fulfillment Shopping 261

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S.

Store Operations 282

Store Operations Management Location Customer Experience 282

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 325

Merchant Services Kiosk Point of Sale Department Stores 325

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 276

Store Operations Shipping Fulfillment Store Layout 276

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We More and more retailers are embracing in-store automation and robotics to empower their associates and drive a great customer experience.

Wholesale 276

Wholesale Location ATS Inventory Management 276

Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 13, What’s in Store for Retail Media Networks. For those who want to check out actual stores in the retail mecca that is New York City, guided retail store tours begin at 10 a.m.

ATS 271

ATS Wholesale Inventory Management Fashion 271

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management 279

Inventory Management Supermarket Store Operations Customer Experience 279

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 245

Payment Services Inventory Management Checkout Loss Prevention 245

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit. Mares will now undoubtedly be a big part of that effort.

Customer Experience 263

Customer Experience Store Operations Planning Marketing 263

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. A customer might be used to going to the large-format location and having an abundance of product options.

Consumer 263

Consumer ATS Location Apparel 263

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate. A smart move would be to make those areas as accessible as possible.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

JUNE 14, 2021

In his prior role, Persaud oversaw Rite Aid’s inventory and supply chain management, field team management, store operations, asset protection and facility maintenance and repairs. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates. and Canada.

Supply Chain Management 276

Supply Chain Management Store Operations Management Promotions 276

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 315

Store Operations Shopping Marketing Management 315

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. This individual was responsible for watching the orders, then ensuring proper fulfillment happened at a swift pace.

Management 152

Management Merchant Services Fulfillment Store Operations 152

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 276

Fulfillment Customer Experience Planning Management 276

Retail TouchPoints

FEBRUARY 9, 2024

And while it’s true that many large retailers have attributed store closures to the surge in both theft and violence, its impact is felt even more keenly by small and mid-sized businesses (SMBs). Even outside the store, these devices can have significant utility — especially when integrated with other systems.

Loss Prevention 274

Loss Prevention Jewelry Customer Experience Management 274

Retail TouchPoints

APRIL 29, 2021

Retail pioneer Ron Johnson — the man responsible for the Apple Store and Target ’s first designer collaboration — is taking his new retail company public through a SPAC merger with Marquee Raine Acquisition Corp. So how should a premium company deliver a product for someone who wants to start digitally?

ATS 176

ATS Telecommunications Store Operations Consumer 176

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. This year, expect AI applications to become de facto at your favorite retailers. and then authorize the bot to shop for them.

Consumer 287

Consumer Customer Experience Checkout Shopping 287

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 262

Advertising Store Operations Merchant Services Wholesale 262

Retail TouchPoints

MAY 21, 2024

Additionally, network analytics can provide real-time feedback on inventory levels, predict future demand based on historical data and current trends and optimize supply chain operations. Consider a hypothetical case study of a mid-sized retail store specializing in home goods.

Inventory Management 262

Inventory Management Payment Services Store Layout Promotions 262

Retail TouchPoints

FEBRUARY 26, 2024

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. His father and uncle, who were running the company at that time, were ready to retire, so David was brought in to help find a buyer.

Loss Prevention 296

Loss Prevention Jewelry Payment Services Accounting 296

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. Create digital synergy. Assess technology gaps and make better use of what you have.

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 287

Point of Sale Supermarket Customer Experience Management 287

Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

Payment Services 315

Payment Services Checkout ATS Kiosk 315

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. However, like any tool, cloud works well for some jobs but not others.

Payment Services 276

Payment Services Customer Experience Promotions Point of Sale 276

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52