Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again.

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Shipping Merchant Services Fulfillment Checkout 283

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

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Drop-Shipping Shipping Fulfillment Wholesale 149

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

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Consumer ATS Location Apparel 255

Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. When will my package arrive?

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

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Returns Shipping Customer Experience Location 229

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 116

Customer Experience Drop-Shipping Employee Engagement Accounting 116

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Returns Drop-Shipping ATS Shipping 233

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

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Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Inside Retail

JANUARY 14, 2024

At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. But what does that mean for the retail industry and how can it be applied to drive sales and enhance the customer experience? per cent.”

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Payment Services ATS Checkout Customer Experience 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% in an interview with Retail TouchPoints.

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Fulfillment Shipping Supply Chain Management Consumer 258

365 Retail

JUNE 5, 2024

Situated in the heart of Dubrovnik’s bustling main yacht marina at Lapadska Obala 17, the Revo pop-up store enjoys one of the highest traffic locations for tourists, boat owners, yacht owners, and cruise ship passengers. The prime location ensures maximum visibility and accessibility for both local and international visitors.

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Shipping Location Fashion Promotions 113

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! To provide a 99.5% Retailers have to right-size consumer expectations.

Returns 301

Returns Supply Chain Management Fulfillment Customer Experience 301

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 297

Returns Merchant Services Drop-Shipping Shipping 297

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Fulfillment Drop-Shipping Customer Retention Shipping 271

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 307

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. The platform is connected with over 50,000 pieces of equipment across 15,000+ locations.

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Store Operations Management Location Customer Experience 248

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online.

Merchant Services 212

Merchant Services Shipping Fulfillment Markdowns 212

Retail TouchPoints

JUNE 9, 2023

They are already making sustainable and ethical supply chain decisions with regard to material sourcing and labor, and by layering in data they can also make intelligent decisions about pricing, discounting and future inventories so they can reduce unsold inventory at the end of a season.

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Clienteling Fast Fashion Shipping Fashion 233

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. At the heart of this strategy is the analysis of customer return patterns.

Returns 267

Returns Drop-Shipping Customer Experience Customer Retention 267

Retail TouchPoints

DECEMBER 4, 2023

Marriott Bonvoy is collaborating with family experience company and retailer CAMP on a new “club experience” for toddlers and tweens. CAMP Club is a bookable experience that combines a wide range of activities programmed by the CAMP team.

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Shipping Location Planning ATS 239

Retail TouchPoints

OCTOBER 12, 2021

Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints. There are not a lot of individual items that you grab and go, so [the customers] need help. Everything starts with the people and the team.”.

Customer Experience 255

Customer Experience Shipping Location Promotions 255

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We trillion sold by U.S. retailers in 2022, $816 billion , or 16.5% , was returned.

Returns 253

Returns Drop-Shipping Wholesale Shipping 253

Inside Retail

MARCH 6, 2022

And last week, it was announced that she landed at number seven in Inside Retail’s Top People in E-Commerce 2022. . Especially after the pandemic, stores that didn’t have websites at the time now do, and they know that they need to have that revenue stream – It’s key to any brand’s success.

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ATS Shipping Advertising Fashion 130

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. However, there are other dynamics at play that will impact seasonal results.

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Merchant Services Payment Services Promotions Location 253

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As But of course: the concierge desk at a hotel isn’t selling anything; it’s there to help.”

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Inside Retail

MARCH 19, 2024

The brand is now able to offer customers a true omnichannel experience, including integrated stock lookups, click-and-collect and the ability to access customer information at a store level. While it was important to drive volume through e-commerce, it was important to improve the overall customer experience.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. And at the same time. You need to do both.

Shipping 253

Shipping Fulfillment Customer Experience Management 253

Retail TouchPoints

NOVEMBER 1, 2022

Saks has partnered with TerraCycle to launch the Saks Beauty Recycling program, which will let shoppers send in empty beauty containers through Saks.com or drop them at select Saks Fifth Avenue stores across the U.S. to give them a second life. The waste will be sorted by composition, (e.g.

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Drop-Shipping Shipping Location Consumer 264

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

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Returns Drop-Shipping Shipping Consumer 193

Retail TouchPoints

SEPTEMBER 12, 2022

Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep. Owning the Entire Customer Experience. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

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Shopping Customer Experience Shipping Consumer 253

Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

Inventory Management 258

Inventory Management Management Fulfillment Supply Chain Management 258

Retail TouchPoints

APRIL 27, 2021

The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

MAY 17, 2022

In November 2021, amid supply chain issues that have created challenges for retailers over the last two years, David’s Bridal launched its Guaranteed in Stock and Ready to Ship collection, a reserve of more than 300,000 dresses starting at $89.95 that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 264

Retail TouchPoints

AUGUST 7, 2023

Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage. Customers can use Amazon Pharmacy and get their prescription with free shipping or choose another pharmacy. “As And, they can see the cost before they start the visit.”

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Shipping Management Location Planning 215

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Its 10th store will open at Sunshine Plaza on March 10, and its 11th store at Pacific Fair on May 4. It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264