Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services 249

Payment Services Checkout Supply Chain Management Customer Experience 249

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. When executed well, these experiences enable businesses to differentiate themselves and gain a sustainable market advantage.

Consumer 222

Consumer Customer Experience Fulfillment Employee Engagement 222

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As But of course: the concierge desk at a hotel isn’t selling anything; it’s there to help.”

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Inside Retail

FEBRUARY 9, 2022

A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives. Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Advertising 226

Advertising Store Operations Merchant Services Wholesale 226

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 265

Customer Experience Employee Engagement Promotions Outdoor 265

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. Increase Worker Buy-in and Customer Service.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 230

Employee Engagement Consumer Marketing ATS 230

Wiser

JULY 11, 2022

This can be done in many ways, including both paid and organically generated marketing advertisements. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy. Employee Turnover. 1: Identify Your Target Market. Finding the Right Software.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. In essence, the fears and concerns of consumers conflict directly with their desire for individualized, value-driven experiences supported by AI.

Employee Engagement 220

Employee Engagement Consumer Marketing Management 220

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . I saw this at my startup JustReachOut. Teams struggled to share information, which damaged how customers saw us.

Marketing 56

Marketing Customer Experience Employee Engagement Planning 56

Retail Focus

OCTOBER 21, 2022

UK retailers are at the sharp end of rapid digital transformation as they race to keep pace with shifting customer demands but many of the UK’s leading brands are struggling to adapt, according to groundbreaking new research. 89% of those surveyed work at companies where the annual IT budget exceeds £1m. Study background.

Employee Engagement 239

Employee Engagement Customer Experience Marketing ATS 239

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. They also know how to effectively serve shoppers because they understand the unique wants and needs of the market.

Employee Engagement 259

Employee Engagement Store Operations Consumer Management 259

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 233

Finance Employee Engagement Supermarket Management 233

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. for associates at several large consumer electronics retailers.

Employee Engagement 253

Employee Engagement Point of Sale Consumer Management 253

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Rather than isolating data teams from the people who rely on their insights, a well-executed analytics platform uses design that puts people first to keep everyone updated at the same time. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. And workforce engagement has become paramount to retaining frontline associates in a tight labor market.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Theatro

MAY 4, 2022

Two small team retailers hold onto large shares of the retail market for the second year in a row. Pharmacies, CVS, and Walgreens which collectively share 9.47% of the retail market, landed in the top 10 alongside retail giants, Walmart (12.67%), Amazon (10.4%), and Costco (4.65%), respectively.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Moreover, leveraging analytics can offer deep insights into customer behaviour and preferences, allowing you to tailor your strategies more effectively.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Customers love Trader Joe’s friendly and helpful staff. Jon Basalone, President of Stores at Trader Joe’s in 2019 said : “ we’ve been around for over 50 years, and we’ve never had layoffs. Trader Joe’s pays its employees well. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. “How satisfied are you with the after-sales service?”

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Cisco Retail

MARCH 8, 2022

These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. The tightening labor market has become more favorable for employees, allowing them to be more discriminating in which jobs they take and giving them leverage in salary and benefits negotiation.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Cisco Retail

JULY 27, 2021

This post was authored by Ines Mateus a Customer Experience Intern from Portugal. . Suddenly, I stumbled across a 12-month Program Marketing Internship in the Cisco Customer Experience Center in Lisbon, Portugal. For those who might want to pursue an internship at Cisco, I’ll leave you with some advice: 1.

Employee Engagement 105

Employee Engagement Customer Experience Marketing ATS 105

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 95

Employee Engagement Loss Prevention Returns Fulfillment 95

365 Retail

OCTOBER 21, 2022

UK retailers are at the sharp end of rapid digital transformation as they race to keep pace with shifting customer demands but many of the UK’s leading brands are struggling to adapt, according to groundbreaking new research. 89% of those surveyed work at companies where the annual IT budget exceeds £1m. Study background.

Employee Engagement 96

Employee Engagement Customer Experience Marketing ATS 96

Hyken

MARCH 1, 2022

The Gap Between Your Marketing Message and Frontline Teams. Shep Hyken interviews Chris Wallace, Co-Founder and President of InnerView , a marketing consulting firm that helps companies align their brand and product stories with their customer-facing teams. They get feedback from customers.

Customer Experience 54

Customer Experience Marketing Employee Engagement ATS 54

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. You’re coming with us.”

Customer Experience 87

Customer Experience Employee Engagement Marketing ATS 87

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Management Employee Engagement Store Operations 52