Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement.

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Inside Retail

JANUARY 14, 2024

At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. In a time when businesses are losing billions in potential sales due to e-commerce fraud , such tools would be useful in avoiding false payments and other scams.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

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Retail Bound

JANUARY 12, 2023

Interestingly, the outbreak of the pandemic which was characterized by travel bans and locked downs accelerated the growth at breakneck speed. Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. Effortless Payment Methods.

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Inside Retail

NOVEMBER 22, 2023

Retailers know this, consumers know this, cybercriminals know this, and are unfortunately ready to take advantage of any weak link that can be found to steal vital consumer and business data. Threat actors highly covet consumer credit cards and personally identifiable information (PII) as criminals can quickly and easily monetise it.

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Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Retail TouchPoints

APRIL 5, 2022

Consumers will be encouraged to clean out their closets to earn PacSun credits and to shop for “pre-loved” (a.k.a. At PacSun, we are committed to digital innovation and delivering services that our customers will love and use,” said Mimi Ruiz, VP of eCommerce at PacSun in a statement.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery.

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Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. Consumers could be led to believe that these charges are a mistake or even potentially fraudulent and end up requesting their money back from their bank. Recent data shows that overall U.S. retail sales have increased 8.8%

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Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% As a whole, loyalty programs are quite popular. higher spend overall.

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Inside Retail

OCTOBER 23, 2023

Now, blockchain is building on the foundations of both by influencing everything from payments and loyalty programs to retail locations and supply chains. Building payments with blockchain The idea that a major retailer could provide its own stablecoin, or fiat-backed cryptocurrency, is tantalising. It comes with two big caveats.

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Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

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Wiser

OCTOBER 11, 2023

It encapsulates everything from the type of goods or services sold, to the pricing strategy and marketing tactics employed. The role of eCommerce models in online businesses is multifaceted. Primarily, they provide a framework that guides business operations, decision-making, and goal setting. For example, Amazon and eBay.

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Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

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Inside Retail

MAY 25, 2022

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. What are consumers saying about their cart experiences? Make sure there are no surprises with your shipping costs. That number was mostly flat at 32 per cent in 2022.

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Retail Focus

AUGUST 24, 2022

Ecommerce has become more widely available and accepted and, in the process, has given plenty of benefits to consumers. Today, consumers can research any product they want to buy, find electrical, travel, and betting offers , among others, and have more control over how they pay. A Range of Payment Options.

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Retail TouchPoints

APRIL 18, 2023

There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. Shopping is everywhere.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Provide seamless checkout options with digital rewards and payment options.

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Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

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Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. Adjustments should always be informed by reliable information, and with more at a business’ disposal, inefficiencies can be reconciled far more quickly.

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Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. We are finding that consumers are more discerning now. They’re being a lot more discerning with their discretionary dollars.

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Inside Retail

APRIL 2, 2024

Consumer expectations for their favourite brands are at an all-time high, demanding seamless and personalised experiences across various channels. In fact, according to IBM, omnichannel is now the preferred way of shopping for a quarter of global consumers.

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Inside Retail

APRIL 4, 2024

When Ashley Raymond, Danna Tao, Margy McCallum, and Meagan Doyle teamed up for a class project at The University of Texas at Austin, little did they know they would launch not one but two companies together. According to Verified Market Research , the self-defense products market was valued at around $2.9

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A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). However, there are other dynamics at play that will impact seasonal results.

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Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

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Inside Retail

SEPTEMBER 23, 2023

Consumers might be being more careful with their cash as the cost of living crisis bites, but one payments expert predicts the upcoming Black Friday Cyber Monday season promises a bonanza for savvy Australian retailers. Australian consumers are pretty savvy.

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Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

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Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

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Retail TouchPoints

AUGUST 25, 2021

Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. From Monolith to Microservices. The answer? Cloud-native microservices.

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Retail TouchPoints

SEPTEMBER 28, 2022

Since the beginning of the pandemic, interest in buy now, pay later (BNPL) services has grown rapidly. This service will allow U.S. So, if the top BNPL fintechs are facing trouble at the moment, why is Apple making a dramatic entrance into the market? BNPL is More Than a Payment Method.

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Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns.

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Consumers are left disappointed, feeling cheated and let down. This surge of reseller abuse can have a negative impact on the business-consumer relationship.

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