Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 280

Customer Experience Telecommunications Checkout Marketing 280

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Telecommunications 222

Telecommunications Customer Experience Consumer Shopping 222

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. billion by 2028, rising at a market growth of 14.2% Consumers value the convenience these offer. Consumers are not the only beneficiaries of this method of payment.

Customer Retention 239

Customer Retention Payment Services Marketing Telecommunications 239

Retail TouchPoints

APRIL 29, 2021

Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In Johnson likens the impetus behind Enjoy’s “commerce-at-home” model to that which has driven successful companies such as Peloton and Airbnb.

ATS 174

ATS Telecommunications Store Operations Consumer 174

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 301

Payment Services Checkout Telecommunications Social Commerce 301

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

Telecommunications 251

Telecommunications Advertising Location Kiosk 251