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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. With small-format stores dedicated to fulfilment, higher-profile stores can act as showrooms or experiential locations.

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Fortnum & Mason Resumes Online Service to EU Customers Amid Post-Brexit Challenges

365 Retail

The company has established a dedicated fulfilment centre in Belgium, which will serve as the shipping hub for 15 European countries. This EU-based operation aims to ensure a consistent and reliable service for Fortnum & Mason’s European clientele.

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Category Insights Report: Dollar Stores Redefine Themselves with Enhanced Merchandising and Mobile Apps

Retail TouchPoints

There’s this cool factor of being able to mix and match products from different brands,” noted Matt Katz, Managing Partner at management consulting firm SSA & Co. “It’s At a foundational level, that means having a simple pricing model. That all creates positive momentum for these retailers.”

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5 Star Nutrition Revamps Omnichannel Experience

Retail TouchPoints

The platform combines POS, order management, inventory, fulfillment, and clienteling in a single cloud system, and its precise inventory and order management functionality will be integral to future offerings related to subscriptions and loyalty. “The 5 Star Nutrition’s associates have a lot of expert knowledge.