Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

SEPTEMBER 13, 2021

. “Helping customers in their online shopping journey is a major advantage in today’s online retail market,” said Richard Adams, VP of Digital Experience at JCPenney in a statement.

Brand Management 230

Brand Management Customer Experience Management Retail Marketing 230

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again. Tried on and purchased?

Customer Experience 268

Customer Experience Consumer Shopping Management 268

Inside Retail

NOVEMBER 28, 2021

Luxury Swiss watch brand Piaget opened the doors to its very first standalone store in Sydney earlier this month, at Westfield in Pitt Street Mall. At Piaget, we have always had a client-centric approach across all segments of the business, as our clients are the most important asset we have.

Boutique 245

Boutique Customer Experience Consumer Shopping 245

Inside Retail

FEBRUARY 19, 2024

You don’t have to be a marketing expert to know that Taylor Swift is a bulletproof brand that consistently improves, regardless of the challenges she faces or the challenges she sets for herself. Here, are four major lessons the business world can learn from Swift’s story and journey.

Marketing 290

Marketing Brand Management Management Customer Experience 290

Retail TouchPoints

MAY 13, 2022

Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022. Stay tuned to get incredible lessons and insights from these game-changing executives!

Management 271

Management Brand Management Marketing Customer Experience 271

Retail TouchPoints

AUGUST 18, 2020

“We saw an opportunity for the brand to relaunch into the U.S. market, providing our community with the affordable, value-driven products they’ve always searched for, now across multiple categories, at a time when value couldn’t be more critical,” said Jared Margolis, Payless CEO in a statement. “We’re

Planning 198

Planning Payment Services Brand Management Location 198

Retail TouchPoints

FEBRUARY 1, 2021

“Consumer demand in the toy category and for Toys ‘R’ Us remains strong, and we will continue to invest in the channels where the customer wants to experience our brand.”. The new entity opened stores at the Garden State Plaza in Paramus, N.J.

Brand Management 230

Brand Management Planning Location Management 230

Wiser

MARCH 4, 2024

Wiser Solutions is a pivotal partner in this journey, offering a suite of tools and insights designed to steer businesses through the complexities of retail maturity at every phase.

Management 78

Management Brand Management Inventory Management Marketing 78

Inside Retail

OCTOBER 20, 2022

“I felt very overwhelmed by the options, and I felt quite underwhelmed by the level of service and the experience,” Kate Casey, co-founder and CEO of The Memo, told Inside Retail about the experience of visiting big-box stores when she was pregnant. What’s a Silverette? Why do you need a breast pump?

Marketing 246

Marketing Beauty and Health Brand Management Promotions 246

Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. My Comment: I love learning from major brands (like Walmart and McDonald’s).

Customer Experience 54

Customer Experience Checkout Management Brand Management 54

A1 Retail

NOVEMBER 7, 2022

Cosy Club, the well-known restaurant brand managed by award-winning hospitality business, Loungers, has officially opened its latest location at centre:mk Milton Keynes. Located at 3-5 Silbury Arcade, the 6,000 sq ft restaurant spans two floors and seats 180 covers.

Location 59

Location Brand Management Customer Experience Management 59

Hyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. I love customer service statistics , and this short article has several.

Customer Experience 54

Customer Experience Consumer Accounting Brand Management 54

Wiser

OCTOBER 4, 2023

Converting Followers Into Customers: The Social Media Advantage Social media serves as a powerful tool for businesses keen on transforming their followers into loyal customers. This is made possible by the ability of social media platforms to foster engagement, enhance brand visibility, and provide personalized customer experiences.

Promotions 145

Promotions Customer Experience Consumer Marketing 145

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure.

Checkout 272

Checkout Marketing Fashion Shipping 272

Retail TouchPoints

FEBRUARY 28, 2022

They should not think of live commerce as merely another way to meet customer expectations. Brand managers can write a script, cast their agents and create a performance. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

Fulfillment 262

Fulfillment Jewelry Advertising Department Stores 262

Retail TouchPoints

MAY 10, 2021

A recent Greenbook Research Industry Trends Report revealed that empathy is now a KPI that brands are actively tracking, which in turn has led to a rise in “customer closeness” programs. Consumer empathy in itself isn’t an altruistic endeavor for brands in the first place. He first joined Discuss.io

Consumer 263

Consumer Marketing Accounting Brand Management 263

Retail Focus

FEBRUARY 9, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. In this context, a retailer provides door-to-door delivery services, at additional prices, to customers who are prepared to pay additional fees to have their purchases delivered to their door. Ghalia BOUSTANI.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

Inside Retail

APRIL 5, 2022

It will continue to evolve the concept that we rolled out last year at Karrinyup and Robina – really open [with] a lot of space to come in and enjoy the store environment and lovely marble finishes and brass finishes throughout the store. What kind of customer experience do you aim to provide? SK: We’re all about style.

Marketing 130

Marketing Planning Customer Experience Target Market 130

Retail Next

FEBRUARY 28, 2020

Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space. View Point’s blog examined the customer experience and why it now matters more than ever. IoT Supply & Data Management.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services Customer Experience Shopping Brand Management 78

Retail Minded

NOVEMBER 9, 2023

When customers receive a package with well-designed packaging, they’re more likely to be excited to open it and see what’s inside. This can lead to an overall more positive customer experience. When a product arrives damaged or broken, it’s likely to leave a negative impression on the customer.

Shipping 52

Shipping Brand Management Customer Experience Marketing 52

Wiser

MAY 22, 2023

Where brand awareness tells you how familiar, or “aware,” shoppers are of your business, brand equity refers to the added value on your products as a result of that awareness. 2: Create Brand Associations Brand associations are characteristics of your business that shoppers come to associate with your brand.

Advertising 142

Advertising Marketing Management Shopping 142

Rain Pros

APRIL 3, 2024

The primary cause of seasonal sales cycles for retail companies is inconsistent demand for goods and services at different times of the year. For instance, over 60% of businesses experience a sales decline in the summer, especially between July and August. These moments are cyclical and usually run throughout the year.

Planning 52

Planning Promotions Management Marketing 52

Hyken

JUNE 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Insights From Fast-food Chains by Brittany Hodak (Brittany Hodak) In today’s experience economy, customers are no longer comparing you to your direct competitors. The problem?

Customer Experience 13

Customer Experience Management Brand Management Consumer 13

Retail Focus

OCTOBER 10, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. From Pop-Up Stores to Seamless Experiences The economic recession of 2008 shifted attention towards alternative retailing formats like pop-up stores. Is it the products it offers or the way it shapes customer experiences? Ghalia BOUSTANI.

Customer Experience 147

Customer Experience Brand Management Management Shopping 147

Retail Focus

JUNE 29, 2021

The employee and customer experience are intrinsically linked. Our retail brand, and the way it’s experienced by the customer, is now recognised as one of the biggest differentiators in the business. Where we lose control over the overall experience is outside of headquarters and within our stores. .

Customer Experience 264

Customer Experience Visual Merchandising Accounting Management 264

Retail TouchPoints

JUNE 8, 2022

It’s only become more challenging as data sources have multiplied in recent years to encompass different social media networks as well as other customer touch points. PacSun CIO and IT veteran Shirley Gao turned out to be the right person at the right time to turn this goal into a reality. Right now, customer engagement is the No.

Checkout 259

Checkout Management Returns Shipping 259

I Vend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. True omnichannel retailing integrates in-store POS and digital commerce , in a way that is completely transparent to the customer. They can move between channels without even thinking about it, and simply interact with the brand.

Customer Retention 98

Customer Retention Discount Store Department Stores Target Market 98