ATS Boutique Clienteling Customer Experience 
Retail TouchPoints
NOVEMBER 3, 2022
The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.
Inside Retail
MAY 28, 2024
Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada and Esprit de Corp.
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Inside Retail
MAY 21, 2024
This year is shaping up to be one of many milestones for the brand, as it marks its 20th anniversary and solo show debut at Australian Fashion Week in Sydney in May. The new flagship will deliver the full Viktoria & Woods brand experience, with a boutique, personal styling suite and outlet store in one.
Inside Retail
MAY 21, 2024
This year is shaping up to be one of many milestones for the brand, as it marks its 20th anniversary and solo show debut at Australian Fashion Week in Sydney in May. The new flagship will deliver the full Viktoria & Woods brand experience, with a boutique, personal styling suite and outlet store in one.
Inside Retail
MARCH 6, 2023
Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Are there any cool new customer service features or design elements? In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre
Retail TouchPoints
AUGUST 18, 2022
Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.
Inside Retail
DECEMBER 20, 2023
As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.
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