In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem
Retail TouchPoints
MARCH 2, 2021
I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. Most Consumers, Even Those Shopping Online, Prefer to Return In-Store. Ecommerce clearly isn’t going anywhere. Returns Play a Key Role in Customer Attrition and Loyalty.
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